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- Tasks: Support enterprise clients with our cutting-edge Regulatory Intelligence SaaS platform.
- Company: Join CUBECUBE, a global leader in RegTech and regulatory intelligence.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact while helping top financial institutions navigate compliance challenges.
- Qualifications: 2+ years in customer support, preferably in SaaS or compliance.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Support Specialist role at CUBE
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and ever-changing world of compliance for our clients.
Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.
We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
Role Mission As a Customer Support Specialist, you will step into a critical role on a tight-knit but mighty team that supports some of the world’s largest brands. You’ll be a key part of our 24/7 global support ecosystem, helping clients get the most from our cutting-edge Regulatory Intelligence SaaS platform.
Responsibilities
- Be the first point of contact for enterprise clients, guiding them through challenges via email, phone, or screen share.
- Investigate, qualify, and troubleshoot product issues – no two tickets are the same.
- Collaborate with Engineering, Product, Content, and Operations teams to resolve escalations and deliver smart solutions.
- Own and manage P1 incidents, loop in L3 support as needed, and keep comms crystal clear while documenting timelines and next steps.
- Prepare insightful reports for both customers and stakeholders – daily, weekly, monthly.
- Work hand-in-hand with Sales and Customer Delivery teams to ensure a smooth handover to BAU support.
- Drive continuous improvement – help us optimize tools, documentation, and processes across global teams.
- Keep customer satisfaction high and issue resolution time low – it’s all about balance.
What We’re Looking For
- 2+ years of experience in a customer-facing support role (bonus points for SaaS, compliance, or consultancy exposure).
- A background supporting complex systems and applications, with a flair for breaking down technical details in a friendly, professional way.
- A proactive mindset – you\’re not just reacting to issues; you\’re identifying patterns and helping us improve.
- Exceptional communication and organizational skills. You know when to Zoom in and when to escalate.
- Experience in Agile environments and a strong grasp of incident, change, and release management workflows.
- Comfortable working in a fast-paced, ever-evolving tech space – bring the energy, we’ll bring the support.
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Customer Support Specialist employer: CUBE
Contact Detail:
CUBE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CUBE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding CUBE's products inside out. Dive into their SaaS solutions and think about how you can contribute to their mission of simplifying compliance for clients.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss past experiences where you tackled customer issues head-on, especially in tech environments. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience, especially in customer-facing roles, and show us how you can bring value to our team.
Show Off Your Communication Skills: Since communication is key in this role, let your personality shine through in your application. Use clear and concise language, and don’t hesitate to showcase your ability to break down complex information in a friendly way.
Demonstrate Your Proactive Mindset: We love candidates who take initiative! In your application, share examples of how you've identified patterns or improved processes in previous roles. This will show us that you're not just reactive but also forward-thinking.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team at CUBE!
How to prepare for a job interview at CUBE
✨Know Your Stuff
Before the interview, make sure you understand CUBE's SaaS solutions and how they relate to regulatory intelligence. Familiarise yourself with common customer support scenarios in tech, especially in compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Support Specialist, communication is key. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully. This will highlight your knack for breaking down information for clients.
✨Be Proactive
CUBE values a proactive mindset. Think of examples from your past experience where you identified patterns in customer issues or suggested improvements. Share these stories during the interview to showcase your problem-solving skills and your drive to enhance customer satisfaction.
✨Ask Smart Questions
Prepare insightful questions about the team dynamics, tools used, and how success is measured in the role. This not only shows your interest but also helps you gauge if CUBE is the right fit for you. Plus, it demonstrates your eagerness to contribute to continuous improvement.
