At a Glance
- Tasks: Support onboarding and delivery for customers using our innovative platform.
- Company: Join CUBE, a leading RegTech firm revolutionising compliance with AI-driven solutions.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Clear pathway to advance into a Customer Lead role with growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the financial services industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
CUBE is a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver services through intuitive SaaS solutions powered by AI to simplify the complex and everchanging world of compliance for our clients.
Role Mission
The Customer Associate is a delivery role that supports the successful onboarding, delivery, and ongoing servicing of CUBE customers. The role supports the Customer Leads in customer onboarding and adoption by responding to customer queries, coordinating internal stakeholders, and managing the delivery of project artefacts. It supports customers navigating the CUBE platform and captures feedback to drive continuous service delivery improvements. Working closely with Customer Leads and cross‑functional teams, the role helps deliver high‑quality customer outcomes through disciplined execution and strong coordination. Designed as a foundational role, it provides a clear pathway into a Customer Lead position by developing core skills in customer delivery, relationship management, project coordination, stakeholder management, and governance within regulated environments.
Key Responsibilities
- Support Customer Leads in delivering successful customer onboarding and implementation from Statement of Work through transition into BAU.
- Help customers navigate the CUBE platform, delivery processes, and supporting materials.
- Assist in maintaining delivery plans, including milestones, dependencies, risks, and actions to support on‑time, high‑quality delivery.
- Track delivery progress and issues, escalating risks or blockers early to Customer Leads.
- Coordinate internal actions across internal teams to support delivery execution, including testing customer releases as required.
- Maintain accurate customer records, delivery documentation, and meeting outputs.
- Support delivery governance by preparing materials, capturing actions, and tracking follow‑ups.
- Ensure delivery activities align with agreed scope, processes, and quality standards.
- Capture and route customer feedback, issues, and improvement opportunities appropriately.
- Contribute to service delivery improvement initiatives and evolving ways of working across Customer Delivery.
- Continuously build product, regulatory, and delivery knowledge to strengthen customer support capability.
Skills & Competencies
- Customer Focus Mindset: Understand customer needs, supports positive customer experiences, and contributes to high standards.
- Delivery & Execution Discipline: Supports structured delivery through good organization, follow‑through, and attention to detail.
- Stakeholder Communication & Collaboration: Communicates clearly with customers and internal teams, building positive working relationships.
- Problem Solving & Critical Thinking: Identifies delivery issues, gathers information, and supports pragmatic solutions.
- Time Management & Prioritisation: Manages multiple tasks and customer activities effectively, meeting agreed deadlines.
- Adaptability & Learning Orientation: Learns quickly in dynamic environments and builds capability through feedback and experience.
Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Associate employer: CUBE
CUBE is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and develop their skills in the fast-paced RegTech industry. As a Customer Associate, you will benefit from a clear career progression pathway, collaborative teamwork, and the opportunity to make a meaningful impact on customer experiences while working with cutting-edge AI technology. With a commitment to diversity and continuous improvement, CUBE offers a supportive environment that values your contributions and encourages professional development.
