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- Tasks: Support product delivery by ensuring exceptional user experiences and accessibility across cloud platforms.
- Company: Join CUBE, a leading RegTech firm revolutionising compliance with AI-driven solutions for financial services.
- Benefits: Enjoy flexible work options, a vibrant team culture, and opportunities for career growth in a fast-paced environment.
- Why this job: Be part of a pioneering company that values innovation, teamwork, and social impact in the financial sector.
- Qualifications: 3-5 years in product operations, strong knowledge of accessibility standards, and excellent documentation skills required.
- Other info: Minimum one day per week in the London office; ideal for those passionate about user experience and service design.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, minimum of one day per week in the London office.
Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients. At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.
Role mission: We're seeking a Product Experience Specialist to support our Head of Product Delivery in ensuring exceptional product experiences across our cloud platforms, with a particular focus on accessibility, user journey optimisation, and service design implementation.
Responsibilities:
- Accessibility Excellence: Implement and maintain WCAG 2.1 AA compliance across all product features. Co-ordinate regular accessibility audits using tools like WAVE, aXe, and screen readers. Track accessibility requirements including: Keyboard navigation and focus management, Screen reader compatibility, Colour contrast ratios, Alternative text for images, ARIA labels and landmarks, Form field accessibility. Maintain accessibility documentation and testing procedures. Co-ordinate with development teams to resolve accessibility issues. Stay current with WCAG guidelines and emerging accessibility standards.
- User Journey & Service Design: Create and maintain user journey maps for key product workflows. Document touch points across different user personas. Identify pain points and opportunities in current user journeys. Support service blueprint development. Co-ordinate user research sessions and synthesis. Map product features to user needs and business goals. Track journey analytics and user behaviour metrics.
- Launch Operations Support: Execute go-to-market communication plans. Co-ordinate localisation requirements. Maintain launch documentation and templates. Track launch metrics and create reports. Support customer migration processes. Co-ordinate cross-functional requirements.
- Process Optimisation: Standardise operational workflows. Create and maintain documentation templates. Track and report on operational metrics. Co-ordinate support function activities. Maintain process documentation.
What we’re looking for:
- 3-5 years experience in product operations or similar role.
- Strong understanding of WCAG 2.1 guidelines and accessibility testing.
- Experience with user journey mapping and service design principles.
- Familiarity with accessibility testing tools and methodologies.
- Strong documentation and process management skills.
- Experience with cross-functional co-ordination.
- Excellent attention to detail and follow-through.
- Experience with enterprise software or cloud platforms.
- Knowledge of UX research methodologies.
- Familiarity with service blueprint creation.
- Experience with localisation management.
- Background in technical writing.
Product Experience Specialist employer: CUBE Content Governance Global Limited
Contact Detail:
CUBE Content Governance Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Experience Specialist
✨Tip Number 1
Familiarise yourself with WCAG 2.1 guidelines and accessibility testing tools like WAVE and aXe. Being well-versed in these standards will not only help you understand the role better but also demonstrate your commitment to accessibility excellence during interviews.
✨Tip Number 2
Engage with user journey mapping and service design principles by creating sample user journey maps for hypothetical products. This hands-on experience will give you practical insights that you can discuss in your interview, showcasing your proactive approach.
✨Tip Number 3
Network with professionals in the RegTech and product operations space through platforms like LinkedIn. Building connections can provide you with valuable insights about the company culture at CUBE and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in compliance technology and SaaS platforms. Being knowledgeable about industry developments will allow you to speak confidently about how you can contribute to CUBE's mission during your interview.
We think you need these skills to ace Product Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product operations, accessibility compliance, and user journey mapping. Use specific examples that demonstrate your understanding of WCAG 2.1 guidelines and any tools you've used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing product experiences and your commitment to accessibility. Mention how your skills align with CUBE's mission and values, and provide examples of past successes in similar roles.
Showcase Your Technical Skills: If you have experience with accessibility testing tools like WAVE or aXe, be sure to mention this in your application. Highlight any familiarity with cloud platforms or enterprise software, as this is crucial for the role.
Demonstrate Attention to Detail: Since the role requires excellent attention to detail, ensure your application is free from errors. Double-check your documents for clarity and professionalism, and make sure all required information is included before submitting.
How to prepare for a job interview at CUBE Content Governance Global Limited
✨Know Your Accessibility Standards
Familiarise yourself with WCAG 2.1 guidelines and be prepared to discuss how you have implemented these in previous roles. Highlight any specific tools you've used for accessibility testing, such as WAVE or aXe.
✨Showcase User Journey Mapping Skills
Be ready to explain your experience with user journey mapping and service design principles. Bring examples of user journey maps you've created and discuss how they improved user experiences.
✨Demonstrate Cross-Functional Coordination
Prepare to talk about your experience working with different teams. Share specific instances where you successfully coordinated between departments to achieve a common goal, especially in product launches.
✨Highlight Documentation and Process Management
Discuss your approach to maintaining documentation and standardising workflows. Provide examples of how your attention to detail has positively impacted project outcomes, particularly in operational metrics tracking.
