Workplace IT Support Engineer in London

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry‐leading SaaS solutions are trusted by the world's top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast‐paced, high‐performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don't just keep up we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting‐edge technology. At CUBE, you will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role Mission

We're seeking an experienced Technical Support Engineer to join our Workplace IT Support Team. Reporting to the Workplace Services Support Manager, you'll deliver comprehensive M365, end‐user compute, and workplace systems support to our global staff. This role combines hands‐on technical support with some project delivery, managing the complete staff life‐cycle, and acting as a key technical resource supporting Security Operations, Business Systems, and IT Procurement functions. This is an excellent opportunity for a self‐motivated support professional to make a real impact in a fast‐growing RegTech business serving global financial institutions.

Key Responsibilities

• Provide 1st/2nd line technical support for M365, end‐user compute, and workplace systems to staff
• Log, prioritize, and resolve incidents via Service Desk ensuring SLA compliance, escalating complex issues as needed
• Participate in high‐priority incident (P1/P2) response, maintaining detailed documentation for RCA
• Troubleshoot hardware, software, application, and connectivity issues using systematic diagnostic approaches, coordinating support cases with Microsoft, Dell, and other suppliers
• Complete daily, weekly and monthly checks and reports
• Identify opportunities for process improvements and automation
• Execute complete staff lifecycle management including onboarding/offboarding (account creation/revocation, license allocation, equipment provisioning), access requests, and regular access audits
• Administer M365 tenant (Entra ID, Exchange Online, Teams, SharePoint, Intune, Defender, Purview) including user/group management, Active Directory policies, routine maintenance, and hybrid identity infrastructure
• Assist Security Operations with incident investigation, roll‐out of security controls, and compliance activities (ISO27001, SOC2)
• Provide technical and project support for Jira, Confluence, Miro and other business applications
• Obtain quotes, coordinate equipment orders, manage asset register, supplier relationships, and maintenance renewals
• Create and maintain technical documentation, procedures, knowledge base articles and training materials
• Participate in workplace technology projects including UAT, pilot programs, and training delivery

Experience & Knowledge

• Minimum 2-3 years experience in technical support, service desk, or IT operations roles
• Proven M365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, Intune)
• Hands‐on Windows 10/11 and macOS desktop/laptop support and troubleshooting
• Atlassian suite (Confluence, Jira) administration and support experience
• Excellent customer service and communication skills (verbal and written)
• Strong troubleshooting skills across hardware, software, network, and application issues
• Exposure to information security principles and compliance frameworks (ISO27001, SOC2)

Desirable Requirements

• Microsoft certifications (MS-900, MS-102, MD-102, SC-900 or similar)
• PowerShell, Python, or other scripting languages for automation
• Experience supporting application development, infrastructure, or data management teams
• Knowledge of SSO, authentication, and identity management concepts

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.