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- Tasks: Provide 1st/2nd line support for M365 and workplace systems.
- Company: Leading RegTech firm in the UK with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a high-performing team and transform regulatory compliance.
- Qualifications: Proven M365 administration experience and strong troubleshooting skills.
- Other info: Opportunity to improve processes and make a real impact.
The predicted salary is between 30000 - 50000 £ per year.
A leading RegTech firm in the United Kingdom is seeking an experienced Technical Support Engineer for its Workplace IT Support Team. You will provide 1st/2nd line technical support for M365 and workplace systems, ensuring SLA compliance and troubleshooting hardware and software issues.
The ideal candidate will have:
- Proven M365 administration experience
- Strong troubleshooting skills
- The ability to improve processes
Join a high-performing team and make a significant impact in transforming regulatory compliance.
Global IT Support Engineer - M365 & End-User Devices employer: CUBE Content Governance Global Limited
Contact Detail:
CUBE Content Governance Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Support Engineer - M365 & End-User Devices
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how valuable personal connections can be in landing that IT support role.
✨Tip Number 2
Show off your troubleshooting skills! Prepare for technical interviews by brushing up on common M365 issues and solutions. We recommend practising with real-world scenarios to impress the hiring team.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your M365 administration experience and any process improvements you've implemented. We want to see how you can make an impact!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. We suggest reiterating your enthusiasm for the role and mentioning something specific from the interview to keep you fresh in their minds.
We think you need these skills to ace Global IT Support Engineer - M365 & End-User Devices
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your M365 administration experience and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our Workplace IT Support Team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and improve processes, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CUBE Content Governance Global Limited
✨Know Your M365 Inside Out
Make sure you brush up on your M365 knowledge before the interview. Familiarise yourself with common issues and troubleshooting steps, as well as any recent updates or features. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your problem-solving abilities and how you can contribute to the team.
✨Understand SLA Compliance
Since the role involves ensuring SLA compliance, be ready to talk about your experience with service level agreements. Think of instances where you've had to prioritise tasks or manage expectations under pressure, and be prepared to share those stories.
✨Be Ready to Suggest Improvements
The job description mentions improving processes, so come prepared with ideas on how you could enhance the current support systems. This shows initiative and a commitment to continuous improvement, which is highly valued in a high-performing team.
