At a Glance
- Tasks: Support customer onboarding and delivery while managing queries and coordinating teams.
- Company: Join a forward-thinking company focused on transforming regulatory compliance.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Diverse and inclusive workplace committed to employee growth.
- Why this job: Kickstart your career in customer service with clear pathways to advancement.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Associate is a delivery role that supports the successful onboarding, delivery, and ongoing servicing of CUBE customers. The role supports the Customer Leads in customer onboarding and adoption by responding to customer queries, coordinating internal stakeholders, and managing the delivery of project artefacts. It supports customers navigating the CUBE platform and captures feedback to drive continuous service delivery improvements. Working closely with Customer Leads and cross‑functional teams, the role helps deliver high‑quality customer outcomes through disciplined execution and strong coordination. Designed as a foundational role, it provides a clear pathway into a Customer Lead position by developing core skills in customer delivery, relationship management, project coordination, stakeholder management, and governance within regulated environments.
Key Responsibilities
- Support Customer Leads in delivering successful customer onboarding and implementation from Statement of Work through transition into BAU.
- Help customers navigate the CUBE platform, delivery processes, and supporting materials.
- Assist in maintaining delivery plans, including milestones, dependencies, risks, and actions to support on‑time, high‑quality delivery.
- Track delivery progress and issues, escalating risks or blockers early to Customer Leads.
- Coordinate internal actions across internal teams to support delivery execution, including testing customer releases.
- Maintain accurate customer records, delivery documentation, and meeting outputs.
- Support delivery governance by preparing materials, capturing actions, and tracking follow‑ups.
- Ensure delivery activities align with agreed scope, processes, and quality standards.
- Capture and route customer feedback, issues, and improvement opportunities appropriately.
- Contribute to service delivery improvement initiatives and evolving ways of working across Customer Delivery.
- Continuously build product, regulatory, and delivery knowledge to strengthen customer support capability.
Skills & Competencies
- Customer Focus Mindset: Understands customer needs, supports positive customer experiences, and contributes to high standards.
- Delivery & Execution Discipline: Supports structured delivery through good organisation, follow‑through, and attention to detail.
- Stakeholder Communication & Collaboration: Communicates clearly with customers and internal teams, building positive working relationships.
- Problem Solving & Critical Thinking: Identifies delivery issues, gathers information, and supports pragmatic solutions.
- Time Management & Prioritisation: Manages multiple tasks and customer activities effectively, meeting agreed deadlines.
- Adaptability & Learning Orientation: Learns quickly in dynamic environments and builds capability through feedback and experience.
If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Associate employer: CUBE Content Governance Global Limited
CUBE is an exceptional employer that prioritises employee growth and development, particularly for those in the Customer Associate role. With a strong focus on fostering a collaborative work culture, employees benefit from clear pathways to advancement, such as transitioning into Customer Lead positions. Located in a dynamic environment, CUBE offers unique opportunities to engage with cutting-edge technology while ensuring a supportive atmosphere that values diversity and inclusion.
Contact Details:
CUBE Content Governance Global Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Associate
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like CUBE Content Governance Global Limited value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like CUBE Content Governance Global Limited a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with CUBE Content Governance Global Limited!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like CUBE Content Governance Global Limited.
We think you need these skills to ace Customer Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for CUBE Content Governance Global Limited!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at CUBE Content Governance Global Limited
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
