At a Glance
- Tasks: Deliver top-notch customer service and solve problems in a fast-paced environment.
- Company: Reputable distribution/manufacturing company based in Wrexham.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and experience with sales order processing.
The predicted salary is between 25000 - 31200 £ per year.
We are seeking a proactive and detail driven Customer Service Administrator to join the team of this highly reputable distribution/manufacturing company based in Wrexham. You will play a key part in maintaining exceptional customer service standards and ensuring every customer receives a smooth, positive experience from start to finish. This role suits someone who enjoys problem solving, thrives in a fast paced environment, and takes pride in delivering high quality support.
Key Responsibilities
- Process customer credits and returns accurately and within agreed timeframes.
- Resolve stock issues affecting customer orders and communicate solutions clearly.
- Manage post delivery issues such as damaged or missing items.
- Work closely with the Compliance team to investigate and resolve customer-facing non compliances and improvement opportunities.
- Use company systems (including Sage and SOP processes) to manage customer service tasks efficiently.
- Provide inbound telephone support to the Sales team.
- Proactively engage with customers to uphold service levels.
- Collaborate with internal teams and line managers to ensure smooth operations.
What We’re Looking For
- Strong knowledge of Sales Order Processing systems and procedures.
- Strong Customer Service skills.
- Experience processing large volumes of data with accuracy.
- Working knowledge of Sage ideally.
Customer Service Administrator - Hybrid in Wrexham employer: CUBE Consulting
Join a highly reputable distribution and manufacturing company in Wrexham, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee growth and a collaborative work culture, this hybrid role offers the opportunity to thrive in a fast-paced environment while enjoying the benefits of flexible working arrangements. The company values problem solvers who take pride in their work, ensuring that every team member contributes to a positive customer experience.
