At a Glance
- Tasks: Support major customer accounts and coordinate activities across departments.
- Company: Established distribution business with a focus on growth and collaboration.
- Benefits: Competitive salary, free parking, and excellent training opportunities.
- Other info: Clear career progression into Account Management and other commercial roles.
- Why this job: Build relationships with major clients and kickstart your career in account management.
- Qualifications: Strong communication skills and experience in customer service or sales administration.
The predicted salary is between 31000 - 33000 £ per year.
Our client is a very well-established and growing distribution business looking to recruit a Key Account Support Coordinator to join the Wrexham operation. This is a key position supporting the management of major customer accounts, some of which operate across hundreds of locations nationwide. You'll act as a point of contact for customers, ensuring requests are handled efficiently and that service levels remain exceptional. This role would suit an organised, confident individual who enjoys building relationships, solving problems, and coordinating activity across multiple departments with the ambition to become a fully fledged Account Manager.
Key Responsibilities
- Providing the Key Account Manager with day-to-day support to large national customer accounts
- Acting as a point of contact for customer enquiries and requests
- Processing sales orders and purchase orders accurately and efficiently
- Liaising with internal departments including purchasing, operations, logistics and finance to ensure customer requirements are met
- Monitoring account activity and resolving issues quickly and professionally
- Building strong relationships with customers through regular communication
- Coordinating customer requests from initial enquiry through to completion
- Maintaining accurate records and updating internal systems
- Supporting Account Managers with administration and account-related activities
About You
- Confident and professional telephone manner
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to manage multiple priorities
- Previous experience in account support, customer service, sales administration or a similar role
- Experience processing sales orders and purchase orders
- Good attention to detail and strong administrative skills
- Proficient with Microsoft Office packages
- A proactive approach with a willingness to take ownership and find solutions
In return
- Salary of £31,000 - £33,000
- Monday to Friday working hours (8:30am - 5:00pm)
- Free onsite parking
- Supportive and collaborative working environment
- Excellent training and development opportunities
- Clear career progression into Account Management and other commercial roles
- Opportunity to work with major national clients and develop valuable commercial experience
Account Management Support in Wrexham employer: CUBE Consulting
Join a dynamic and supportive team as an Engineering Works Administrator, where your organisational skills will shine in a fast-paced environment. Our company prioritises employee growth and offers a hybrid working model post-training, ensuring a healthy work-life balance. With a strong focus on customer service and collaboration, we foster a culture of teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Support in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CUBE Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CUBE Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management Support in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CUBE Consulting:Your cover letter is your chance to shine! Tell us why you want to work at CUBE Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CUBE Consulting!
How to prepare for a job interview at CUBE Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
