At a Glance
- Tasks: Plan and schedule field engineers while ensuring top-notch service delivery.
- Company: Join a friendly, growing business that values its staff in Wrexham.
- Benefits: Earn £30,000 plus bonuses, enjoy 34 days holiday, and early finishes on Fridays.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a supportive team and make a real difference in service coordination.
- Qualifications: Experience in service planning and strong organisational skills are a must.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a Hybrid Service Coordinator for our friendly team based in Wrexham. Working for a growing and well established business who truly look after their staff. You will be responsible for planning and scheduling field engineers, ensuring efficient utilisation of resources while meeting customer requirements and service KPIs.
Key responsibilities include:
- Planning and booking engineers’ workloads and diaries
- Handling customer calls and service requests
- Coordinating preventative maintenance visits
- Ensuring accurate job close-down and invoicing
- Maintaining CRM records and service data accuracy
- Working closely with engineers and internal teams to optimise service delivery
Ideal background:
- Previous experience in service planning, coordination, or scheduling
- Strong organisational and communication skills
- Able to prioritise effectively in a fast-paced environment
In return you can expect a salary of £30,000 pa plus up to a £1800 per annum bonus paid monthly depending on company performance. This will rise to £32k basic after 6 months. Working Monday – Friday 8:30am – 5:00pm and an early finish on a Friday of 2pm plus a great range of benefits including 34 days holidays which also rise in service and many more perks.
Service Controller employer: CUBE Consulting
CUBE Consulting is an excellent employer that values autonomy and personal growth, offering a dynamic work culture where you can manage your own diary and make a significant impact on business development in the Sheffield area. With competitive salaries, uncapped commission potential, and additional perks like a company car and laptop, CUBE provides a rewarding environment for ambitious sales professionals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CUBE Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CUBE Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CUBE Consulting:Your cover letter is your chance to shine! Tell us why you want to work at CUBE Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CUBE Consulting!
How to prepare for a job interview at CUBE Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
