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- Tasks: Coordinate delivery routes and provide top-notch customer support.
- Company: Join a leading logistics company known for excellence in transport solutions.
- Benefits: Enjoy training, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact every day while solving challenges in a fast-paced setting.
- Qualifications: Strong communication skills and a passion for logistics are essential.
- Other info: Salary starts at £25,500 - £26,500 with opportunities for advancement.
The predicted salary is between 25500 - 26500 £ per year.
Are you a logistics whiz with a passion for helping others? Do you thrive on problem-solving and ensuring every journey runs like clockwork? Our well established client, a leader in its industry, is looking for a Customer Service Route Planning Specialist to deliver excellence every mile of the way.
You\’ll be the friendly voice behind smart route coordination, supporting customers and internal teams to achieve seamless transport solutions.
Key Responsibilities:
- Provide outstanding business customer support for route planning inquiries
- Coordinate and plan efficient delivery routes
- Use intelligent mapping tools and data to optimise schedules
- Collaborate with drivers and dispatch teams to resolve challenges in real time
- Maintain clear documentation and service records for drivers
What we\’re looking for:
- Excellent communication and multitasking skills
- Passion for logistics and customer satisfaction
- A calm, solutions-first mindset when things get hectic
Be part of a dynamic, fast-paced dynamic and friendly team where every day makes a difference. We offer training, growth opportunities, and a supportive environment where your talents shine. Salary starting in the region of 25,500 – 26,500
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Route planner / customer service employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Route planner / customer service
✨Tip Number 1
Familiarise yourself with the latest route planning software and mapping tools. Being well-versed in these technologies will not only boost your confidence but also demonstrate your commitment to optimising delivery routes effectively.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle inquiries and resolve issues calmly can set you apart as a candidate who thrives under pressure.
✨Tip Number 3
Network with professionals in the logistics industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, making it easier for you to land an interview.
✨Tip Number 4
Prepare for situational questions that may arise during interviews. Think of examples from your past experiences where you've successfully solved problems or improved processes, as this will showcase your solutions-first mindset.
We think you need these skills to ace Route planner / customer service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and customer service. Emphasise any previous roles where you coordinated routes or provided customer support, showcasing your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for logistics and customer satisfaction. Use specific examples to demonstrate how you've successfully handled challenges in the past and how you can contribute to the team.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you mention any experiences that showcase your ability to communicate effectively with customers and team members, especially in high-pressure situations.
Showcase Problem-Solving Abilities: In your application, include examples of how you've resolved logistical challenges or improved processes in previous roles. This will demonstrate your calm, solutions-first mindset that the company values.
How to prepare for a job interview at CUBE Consulting
✨Show Your Passion for Logistics
Make sure to express your enthusiasm for logistics and customer service during the interview. Share specific examples of how you've tackled challenges in route planning or customer support, demonstrating your commitment to ensuring smooth operations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet. Highlight instances where you successfully resolved issues in real-time, especially those involving coordination with drivers or dispatch teams.
✨Familiarise Yourself with Mapping Tools
Research and be ready to talk about intelligent mapping tools and data optimisation techniques. Showing that you have a grasp of these tools will impress your interviewers and demonstrate your readiness for the role.
✨Practice Clear Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer inquiries to showcase your ability to provide outstanding support.
