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- Tasks: Plan and schedule field engineers to ensure efficient service delivery.
- Company: Join the UK's leading company with a strong reputation and excellent benefits.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid work options.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in coordinating or scheduling field engineers is essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 29700 - 31500 £ per year.
Due to workload our client, the UK’s leading company in their field, currently has an opening for a service scheduler / planner / coordinator to join the Letchworth operation. Excellent very well established company with first rate benefits.
As Service Planning / Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers’ geographical locations.
- Call handling – taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately ‘closing down’ the engineers work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work / repairs efficiently.
- Ensure that Sales Orders are maintained / invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data / information entered and / or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills with a proactive approach to problem solving.
Salary £29,700 - £31,500p.a. plus 26 days holiday and bank holidays, a range of excellent benefits. Hybrid option if preferred.
Service Planner in Letchworth employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Letchworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Service Planner can help them achieve their goals. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to scheduling and coordinating field engineers. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Planner in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Planner role. Highlight your experience in coordinating and scheduling, and don’t forget to mention any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've successfully managed schedules or improved processes in previous jobs. Let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to showcase any experience you have in customer service or team collaboration.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at CUBE Consulting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Planner. Familiarise yourself with scheduling software and CRM systems, as well as the importance of efficient resource allocation. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Demonstrate Your Organisational Skills
Since this role requires excellent organisational abilities, come prepared with examples of how you've successfully managed schedules or coordinated teams in the past. Use specific scenarios to illustrate your proactive approach to problem-solving and how you’ve ensured customer needs are met efficiently.
✨Brush Up on Communication Techniques
As a Service Planner, you'll be liaising with customers and engineers regularly. Practice clear and concise communication techniques. Be ready to discuss how you handle calls from service customers and how you ensure that all parties have the information they need to succeed.
✨Show Your Team Spirit
This role is all about teamwork, so highlight your ability to work collaboratively. Share experiences where you’ve worked effectively within a team to achieve common goals, especially in high-pressure situations. This will demonstrate that you’re not just a lone wolf but a valuable team player.
