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- Tasks: Plan and schedule field engineers to ensure efficient service delivery.
- Company: Join the UK's leading company in their field with a strong reputation.
- Benefits: Enjoy a competitive salary, 26 days holiday, and excellent benefits.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Experience in coordinating or scheduling field engineers is essential.
- Other info: Hybrid work option available for better work-life balance.
The predicted salary is between 29700 - 31500 £ per year.
Due to workload our client, the UK's leading company in their field, currently has an opening for a service scheduler / planner / coordinator to join the Letchworth operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities:- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers’ geographical locations.
- Call handling – taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately ‘closing down’ the engineers work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work/repairs efficiently.
- Ensure that Sales Orders are maintained/invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data/information entered and/or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills with a proactive approach to problem solving.
Salary £29,700 - £31,500 p.a. plus 26 days holiday and bank holidays, a range of excellent benefits. Hybrid option if preferred.
Service Planner in Letchworth Garden City employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills as a Service Planner can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Service Planner, you'll need to liaise with customers and engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Planner in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Planner role. Highlight your experience in coordinating and scheduling, and don’t forget to mention any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. Let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at CUBE Consulting
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Planner. Familiarise yourself with scheduling, coordinating, and the importance of efficient resource allocation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed schedules or coordinated teams. Highlight how you ensured efficiency and met customer needs. This will demonstrate your ability to handle the day-to-day operations of the Service Department effectively.
✨Brush Up on Communication
Since you'll be liaising with customers and engineers, practice clear and concise communication. Think about how you would handle incoming calls or resolve issues. Being able to articulate your thoughts will showcase your excellent communication skills.
✨Familiarise Yourself with CRM Systems
If you have experience with Customer Relationship Management systems, be ready to discuss it. If not, do a bit of research on common CRM tools and their functionalities. Showing that you can quickly adapt to new systems will give you an edge in the interview.
