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- Tasks: Join us as a Customer Service Advisor, coordinating field engineers and ensuring customer satisfaction.
- Company: Be part of the UK's leading company in service planning with a stellar reputation.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid work options.
- Why this job: This role offers a chance to develop your organisational skills in a supportive team environment.
- Qualifications: Ideal for those with experience in scheduling or coordinating technical staff; strong communication is key.
- Other info: Embrace a proactive approach to problem-solving while making a real impact on customer service.
The predicted salary is between 29800 - 31500 £ per year.
Due to workload our client, the UK's leading company in their field, currently has an additional opening for a service scheduler/planner/coordinator to join the Fareham operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities:- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers’ geographical locations.
- Call handling – taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately ‘closing down’ the engineers work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work/repairs efficiently.
- Ensure that Sales Orders are maintained/invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data/information entered and/or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills with a proactive approach to problem solving.
Salary £29,800 - £31,500 p.a. plus 26 days holiday and bank holidays. Hybrid.
Customer Service Advisor employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's services and products. Understanding what the engineers will be working on will help you communicate effectively with both customers and field staff, showcasing your knowledge during any discussions.
✨Tip Number 2
Brush up on your scheduling and planning skills. Consider using tools or software that are commonly used in service scheduling to demonstrate your capability in managing engineers' time efficiently.
✨Tip Number 3
Highlight your communication skills by preparing examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will show that you're proactive and can manage customer expectations effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordinating, planning, and scheduling. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your proactive problem-solving approach and excellent communication skills, providing examples of how you've successfully handled similar situations in the past.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as call handling, CRM management, and scheduling. Use bullet points for clarity and ensure you relate them back to the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Advisor role.
How to prepare for a job interview at CUBE Consulting
✨Showcase Your Organisational Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to manage schedules and coordinate tasks effectively. Prepare examples from your past experiences where you successfully organised schedules or managed multiple priorities.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled customer inquiries or resolved issues in previous positions.
✨Familiarise Yourself with CRM Systems
Since the role involves updating and maintaining a Customer Relationship Management system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be sure to mention it during the interview.
✨Demonstrate Problem-Solving Abilities
The job requires a proactive approach to problem-solving. Think of scenarios where you identified a problem and took the initiative to resolve it. Be prepared to share these examples to illustrate your capability in handling challenges.
