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- Tasks: Process customer orders and returns while ensuring excellent service.
- Company: Join a fast-growing, established business in Wrexham Industrial Estate.
- Benefits: Enjoy hybrid work options, 26 days holiday, private health, and a pension.
- Why this job: Great opportunity for career progression in a supportive team environment.
- Qualifications: Good IT skills, knowledge of SOP systems, and strong organisational abilities required.
- Other info: Work Monday to Friday with an early finish on Fridays and a bonus.
The predicted salary is between 24000 - 36000 £ per year.
Excellent opportunity to join a fast growing and well established business based on the Wrexham Industrial Estate. After training, option to work on a hybrid basis, you will be responsible for the timely processing of customer orders and returns. This is an addition to the team due to the workload now and in the future and comes with the opportunity of progression and career development.
You will be working with all teams in the business to ensure:
- All customer credits are processed in a timely manner.
- Customer returns are processed in a timely manner.
- Stock issues affecting customers order fulfilment are resolved and customers are informed and proposed a solution.
- Any issues post-delivery completion (e.g. damaged goods, missing items, etc) are resolved efficiently.
- Work with the Compliance team to identify, investigate and resolve customer facing Opportunities for Improvement and Non-Compliances.
- Use company software packages to manage customer service duties efficiently.
- Proactively engage customers to ensure service levels are upheld.
- Provide inbound telephone support for Sales team.
We are looking for a candidate with:
- Good working knowledge of SOP systems and procedures.
- Accurate processing of large amounts of data.
- Knowledge of Sage systems ideally although this is not essential.
- Good IT skills, Excel, Word.
We are seeking a good team player with the ability to work accurately and to strict deadlines. Someone who is very customer focused with strong organisational skills.
You will be working Monday - Friday 8:30am - 5:00pm and an early finish of 2pm on a Friday. The role comes with a bonus and excellent benefits including 26 days holidays, plus bank holidays, private health, pension and more. This role is hybrid but will be in the office whilst training.
Customer Care Administrator Hybrid employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator Hybrid
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, especially if you have access to Sage systems. Even if it's not essential, having a basic understanding can give you an edge during discussions.
✨Tip Number 2
Brush up on your customer service skills and be prepared to discuss how you've handled customer issues in the past. Think of examples where you resolved problems efficiently, as this will show your proactive approach.
✨Tip Number 3
Research the company’s values and culture. Understanding what they stand for will help you align your answers during any interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Care Administrator Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Administrator role. Emphasise your customer service experience, data processing abilities, and familiarity with SOP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in handling customer orders and returns.
Highlight IT Skills: Since good IT skills are essential for this role, ensure you mention your proficiency in software packages like Excel and Word. If you have experience with Sage systems, be sure to include that as well.
Showcase Teamwork and Organisation: Demonstrate your ability to work as part of a team and manage tasks efficiently. Provide examples of how you've successfully collaborated with others and met strict deadlines in previous roles.
How to prepare for a job interview at CUBE Consulting
✨Show Your Customer Focus
Emphasise your commitment to customer service during the interview. Share specific examples of how you've resolved customer issues in the past, demonstrating your ability to engage proactively and ensure satisfaction.
✨Familiarise Yourself with SOPs
Since the role requires a good working knowledge of SOP systems and procedures, take some time to research common practices in customer care. Be prepared to discuss how you have applied similar processes in previous roles.
✨Highlight Your IT Skills
Make sure to mention your proficiency in software packages, especially Excel and Word. If you have experience with Sage systems, even if it's not essential, bring it up as it could set you apart from other candidates.
✨Demonstrate Teamwork and Organisation
As a team player, be ready to discuss how you collaborate with others to meet deadlines and achieve goals. Provide examples of how your strong organisational skills have helped you manage workloads effectively in the past.
