We are seeking a proactive and detail‑driven Customer Care Administrator to join our busy team. You’ll play a key part in maintaining exceptional customer service standards and ensuring every customer receives a smooth, positive experience from start to finish. This role suits someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in delivering high‑quality support. Key Responsibilities * Process customer credits and returns accurately and within agreed timeframes. * Resolve stock issues affecting customer orders and communicate solutions clearly. * Manage post‑delivery issues such as damaged or missing items. * Work closely with the Compliance team to investigate and resolve customer-facing non‑compliances and improvement opportunities. * Use company systems (including Sage and SOP processes) to manage customer service tasks efficiently. * Provide inbound telephone support to the Sales team. * Proactively engage with customers to uphold service levels. * Collaborate with internal teams and line managers to ensure smooth operations. What We’re Looking For * Strong knowledge of Sales Order Processing systems and procedures. * Experience processing large volumes of data with accuracy. * Working knowledge of Sage ideally but not essential * Confident IT skills, including Excel and Word. * A supportive team player with excellent time management. * Ability to work to strict deadlines with high attention to detail. In return you can expect a salary of £30,000pa plus company related bonus and an excellent range of benefits including private healthcare, life insurance, enhanced holidays and hybrid working. Working Monday – Friday days with an early finish on a Friday. If you’re organised, customer‑focused, and ready to make an impact, we’d love to hear from you
