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For Companies At a Glance
- Tasks: Help customers resolve complaints and disputes while providing excellent service.
- Company: Join a dynamic retentions team in Wrexham with great career prospects.
- Benefits: Enjoy a competitive salary, Monday to Friday work schedule, and a supportive team atmosphere.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: Strong communication, negotiation, and IT skills are essential; experience in customer service is a plus.
- Other info: Office-based role with opportunities for personal and professional growth.
The predicted salary is between 26000 - 27000 £ per year.
An opportunity has arisen for a Customer Account Advisor to join the retentions team based in Wrexham. Excellent industry to be involved in with a great team atmosphere and fantastic career prospects.
As Customer Account Advisor you will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner.
- Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion.
- Having a calm, level-headed approach to problem solving with an ability to make decisions that reflect a well thought out process.
- Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.
- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.
- Ability to manage a very busy workload through an internal CRM system.
- Engage in contractual matters with exceptional negotiation skills for the retention of our valued customers.
The successful candidate will have the ability to find solutions whilst working in a fast-paced busy environment with strong negotiation, problem solving and diplomacy skills. Excellent communication, inter-personal and IT skills are a must with an ability to organise and prioritise workloads to meet deadlines.
Salary from £26-27k Monday-Friday - Office based.
Customer Account Advisor employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your problem-solving skills. Being able to demonstrate how you've effectively resolved customer complaints in the past will show us that you can handle the challenges of the role.
✨Tip Number 2
Brush up on your negotiation techniques. Since the role involves retaining customers, being able to confidently negotiate and find win-win solutions will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. We value collaboration, so be prepared to discuss examples where you've successfully worked with others to achieve a common goal.
✨Tip Number 4
Get comfortable with CRM systems. Since you'll be managing a busy workload through internal software, having prior experience or knowledge of CRM tools will demonstrate your readiness for the role.
We think you need these skills to ace Customer Account Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Account Advisor role. Focus on your problem-solving abilities, negotiation skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Mention specific examples of how you've resolved disputes or improved customer satisfaction in past roles.
Highlight Key Skills: In your application, emphasise your communication, interpersonal, and IT skills. Provide examples of how you've successfully managed workloads and collaborated with teams to deliver excellent service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CUBE Consulting
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer complaints in the past. Highlight your calm and level-headed approach to problem-solving, as this is crucial for a Customer Account Advisor.
✨Demonstrate Team Collaboration
Be ready to discuss experiences where you worked effectively within a team. Emphasise your ability to collaborate with others to ensure seamless service delivery, as teamwork is key in this role.
✨Highlight Your Negotiation Skills
Since the role involves engaging in contractual matters, prepare to talk about your negotiation experiences. Share specific instances where you successfully retained customers through effective negotiation.
✨Emphasise Your IT Proficiency
Familiarise yourself with CRM systems and be prepared to discuss your experience with them. Mention any relevant IT skills that can help you manage a busy workload efficiently.
