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- Tasks: Manage customer accounts face-to-face and ensure repeat business.
- Company: Join a leading company dedicated to excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, company car, and a supportive work environment.
- Why this job: This role offers professional growth, a friendly culture, and a balanced Monday to Friday schedule.
- Qualifications: Experience in field sales or account management is essential; strong communication skills are a must.
- Other info: Travel across the North West, North Wales, and Shropshire areas.
My client, a leading company committed to delivering top-notch services and products is currently seeking a Field based Account Manager. The team is passionate about excellence, and pride themselves on their customer-focused approach.
Key Responsibilities:
- Manage a portfolio of customer accounts on a face to face basis
- Visit business customers who are at end of contract to ensure repeat business
- Address and resolve customer complaints efficiently and professionally.
- Provide exceptional customer service and maintain strong client relationships.
- Work collaboratively with other departments to ensure seamless service delivery and customer satisfaction.
Requirements:
- Proven experience in field sales, account management or resolutions.
- You may be in field sales at the moment and looking for a less target driven role or managing accounts already. You may also be in an office/call centre dealing with complaints, collections or resolutions and want to get out in the field.
- Strong problem-solving skills and the ability to handle complaints and provide effective resolutions.
- You will be travelling over a wide area in the North West, North Wales and Shropshire areas
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and CRM software is an advantage.
Benefits:
- Competitive salary of up to £30,000 basic pa plus a company car.
- Friendly and supportive work environment.
- Opportunities for professional growth and development.
- Regular Monday to Friday schedule (days), allowing for work-life balance.
Account Manager - Field Based employer: CUBE Consulting
Contact Detail:
CUBE Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Field Based
✨Tip Number 1
Network with professionals in the field of account management. Attend industry events or local meetups to connect with people who might have insights into the role and can refer you to opportunities at companies like ours.
✨Tip Number 2
Research the company culture and values of potential employers, including us at StudySmarter. Tailor your conversations during networking or interviews to highlight how your personal values align with theirs, especially around customer service and teamwork.
✨Tip Number 3
Prepare for face-to-face interactions by practising your communication skills. Role-play scenarios where you handle customer complaints or negotiate contracts, as this will help you demonstrate your problem-solving abilities effectively.
✨Tip Number 4
Familiarise yourself with CRM software and MS Office tools that are commonly used in account management. Being able to discuss your proficiency in these areas during interviews can set you apart from other candidates.
We think you need these skills to ace Account Manager - Field Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field sales and account management. Emphasise your problem-solving skills and any previous roles where you've successfully managed customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve complaints effectively. Mention specific examples from your past experiences that demonstrate your skills and how they align with the company's values.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Mention your proficiency in MS Office and any CRM software you have used, as these are advantageous for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a field-based position. Discuss how you value the chance to build strong client relationships and contribute to a customer-focused team.
How to prepare for a job interview at CUBE Consulting
✨Showcase Your Customer Service Skills
As an Account Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've successfully resolved customer complaints or maintained strong client relationships in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or complaints effectively. Highlight your problem-solving skills and how they can benefit the company in managing accounts.
✨Familiarise Yourself with the Company
Research the company’s services and products thoroughly. Understanding their customer-focused approach will allow you to align your answers with their values during the interview.
✨Prepare for Role-Specific Questions
Expect questions related to field sales and account management. Think about your experiences in these areas and how they relate to the responsibilities of the role, especially regarding face-to-face interactions with clients.
