At a Glance
- Tasks: Coordinate planning activities and manage customer enquiries in a fast-paced environment.
- Company: Join a dynamic operations team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, early finishes, generous holidays, and private healthcare.
- Other info: Hybrid working available after training, with opportunities for career growth.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Experience in planning, administration, or customer service with strong organisational skills.
The predicted salary is between 25200 - 30800 £ per year.
We are seeking an organised and customer-focused Contract Planning Administrator to join a busy operations team.
This is an excellent opportunity for an administrator with planning, scheduling, or customer service experience who enjoys working in a fast-paced environment and coordinating multiple tasks.
The successful candidate will support the Contract Planning team with daily operational activities, ensuring customer requirements are met efficiently and within agreed timescales.
This role will be hybrid once training has been completed.
Key Responsibilities * Manage the Contract Planning inbox, responding to enquiries or allocating them to the appropriate teams. * Schedule and coordinate planned maintenance visits and support remedial planning activities. * Process and close work orders following engineer visits. * Issue job documentation and reports to customers. * Respond to customer requests for information, documentation, certificates, and reports. * Handle incoming telephone enquiries and direct calls appropriately. * Check stock availability and update work orders accordingly. * Confirm resource and scheduling requirements for service incidents. * Monitor outstanding deliveries and follow up where required. * Manage customer portals, ensuring documentation is uploaded accurately and invoices are raised as required. * Provide administration support to the wider Contract Planning team. * Carry out additional duties as required by the management team.
To be successful in this role, you will have: * Previous experience in a planning, scheduling, administration, or customer service environment. * Strong organisational and prioritisation skills. * Excellent verbal and written communication skills. * A proactive and flexible approach to work. * Good IT skills, including experience with Microsoft Office applications. * Experience using CRM systems; knowledge of Sage would be advantageous. * The ability to work accurately under pressure and meet deadlines. * A professional and customer-focused attitude.
Whats on Offer 1.
Competitive salary of £28,000 plus a company performance-related bonus of up to £1,800 2.
Early finish every Friday, 34 days holidays, private healthcare, pension and many more perk...
Engineer Planning Administrator in Wrexham employer: Cube Consulting and Resourcing
Join a dynamic and supportive operations team as an Engineer Planning Administrator, where your organisational skills will shine in a fast-paced environment. With a competitive salary, generous holiday allowance, and a hybrid working model post-training, we prioritise employee well-being and growth, offering numerous perks including private healthcare and a performance-related bonus. Our collaborative work culture fosters professional development, making this an excellent opportunity for those looking to make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
Cube Consulting and Resourcing Recruitment Team
