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- Tasks: Plan and schedule Field Service Engineers to maximise efficiency and meet customer needs.
- Company: Join the UK's leading company in their field with a strong reputation.
- Benefits: Enjoy excellent benefits, including competitive pay and a supportive work environment.
- Why this job: Make a real difference by ensuring engineers are effectively utilised for customer satisfaction.
- Qualifications: Strong organisational skills and ability to handle customer communications.
- Other info: Be part of a well-established team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Due to workload our client, the UK's leading company in their field, currently has an opening for a service scheduler / planner / coordinator to join the Letchworth operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers geographical locations.
- Call handling taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately closing down the engineers work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement parts.
Service Planner / Scheduler in Letchworth employer: Cube Consulting and Resourcing
Contact Detail:
Cube Consulting and Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner / Scheduler in Letchworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their service operations. Be ready to discuss how your skills can help them efficiently utilise their engineers and meet customer needs.
✨Tip Number 3
Practice your call handling skills! Since you'll be dealing with customers, role-play scenarios where you handle service requests or report faults. This will boost your confidence and show you're ready for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Planner / Scheduler in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Planner/Scheduler role. Highlight any relevant experience you have in scheduling, planning, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've successfully managed schedules or improved efficiency in previous roles.
Showcase Your Communication Skills: As a Service Planner/Scheduler, communication is key. In your application, demonstrate your ability to liaise with customers and engineers effectively. We love seeing candidates who can convey information clearly and concisely!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cube Consulting and Resourcing
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Service Planner/Scheduler. Familiarise yourself with how to efficiently manage engineers' schedules and the importance of customer communication. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed schedules or coordinated teams. Highlight your ability to handle multiple tasks and prioritise effectively, as this is crucial for the role.
✨Practice Call Handling Scenarios
Since call handling is part of the job, consider practising how you would respond to service customers. Think about common issues they might report and how you would address them. This will show your readiness to tackle real-life situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and how they measure success in the Service Department. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
