Complaints & Customer Retentions Advisor
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Are you a natural problem-solver with a talent for turning challenging conversations into positive outcomes? Do you thrive in a fast-paced environment where your communication skills genuinely make a difference? If so, this could be just the opportunity you are looking for !
About the Role
As a Complaints & Customer Retentions Advisor, you'll be the voice of our business — supporting customers, resolving issues with empathy and accuracy, and protecting customer loyalty. You'll handle a mix of inbound queries, escalated complaints, and retention conversations, ensuring every customer feels heard, valued, and supported.
Day to day responsibilities :
- Managing customer complaints from first contact to resolution
- Investigating issues thoroughly and fairly
- Delivering clear, confident communication across phone and email
- Identifying opportunities to retain customers and rebuild trust
- Working closely with internal teams to resolve complex cases
- Recording accurate case notes and following compliance processes
- Turning negative experiences into positive long-term relationships
What We're Looking For
- Strong communication and active-listening skills
- A calm, professional approach — even under pressure
- Experience in complaints xgikmsk handling, customer service, or retention (preferred)
- Ability to negotiate, influence, and reassure
- Problem-solving mindset with excellent attention to detail
- Confidence using CRM systems and managing case workflows
What You'll Receive
- Competitive salary of £27-30k DOE
- Full training and ongoing development
- Supportive team culture
- Opportunities for career progression
Customer Retentions Account Advisor employer: Cube Consulting and Resourcing
Join a dynamic team where your contributions as an Engineering Administrator will be valued and rewarded. We offer excellent career development opportunities, a supportive work culture that encourages collaboration, and the flexibility of hybrid working arrangements after training. Located in a vibrant area, our company prioritises employee growth and provides a stimulating environment for those who thrive on customer interaction and fast-paced challenges.
Contact Details:
Cube Consulting and Resourcing Recruitment Team
