At a Glance
- Tasks: Support customers by managing enquiries and processing sales orders with a professional touch.
- Company: Join a supportive team that values accuracy and customer focus.
- Benefits: Enjoy 34 days holiday, private healthcare, life insurance, and a pension.
- Other info: Hybrid working after training with excellent career development opportunities.
- Why this job: Make a real impact by driving enquiries and ensuring exceptional customer service.
- Qualifications: Strong communication skills and experience with technical products or CRM systems.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Service Sales Consultant to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast-paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence.
Key Responsibilities
- Respond to all inbound customer calls and emails within agreed timescales
- Proactively chase and close live enquiries
- Follow up existing enquiries with the aim to win or requote
- Monitor the sales inbox and acknowledge new leads promptly
- Create and process accurate quotations
- Log all activities within the CRM and convert live quotes into sales orders
- Maintain acceptable business margins
- Ensure all sales orders meet the Sales Order Acceptance Procedure
- Work with internal departments to resolve anomalies within required timescales
- Support account management activities, including organising visits and resolving issues
- Regularly follow up allocated leads and quotations
- Maintain a professional approach at all times
- Report any issues, delays or resource needs to the Head of Sales
Knowledge & Experience
- Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
- Strong presentation and communication skills
- Good IT skills
- Experience working with CRM systems
Attributes
- A strong team player
- Able to work accurately to strict deadlines
- Excellent time-management skills
- Confident communicating at all levels
Why Join Us?
You will be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday-Thursday 8:30-17:00, Friday 8:30-14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more.
After Sales Consultant in Wrexham employer: Cube Consulting and Resourcing Ltd
Join a supportive and dynamic team at our Wrexham Industrial Estate location, where we prioritise employee development and offer comprehensive training for the HSE Administrator role. Our inclusive work culture fosters collaboration and growth, making it an ideal environment for those eager to build a meaningful career in health and safety compliance.
Contact Details:
Cube Consulting and Resourcing Ltd Recruitment Team
