At a Glance
- Tasks: Help business customers solve issues and provide tailored solutions over the phone.
- Company: Join a fantastic company with great career prospects.
- Benefits: Starting salary of £27,000, Monday to Friday hours, and a supportive work environment.
- Other info: Office-based role with opportunities for growth and development.
- Why this job: Make a real difference for businesses while developing your customer service skills.
- Qualifications: Experience in customer service and strong listening skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Are you an experienced business customer account advisor who listens well, understands the needs of customers and can think on their feet to provide the best solutions to issues raised? If so, this could be the opportunity for you! Great company to work for with excellent career prospects.
Day to day as a customer account advisor you will be:
- Speaking to business customers over the phone to resolve any issues that may have arisen
- Inbound call handling
- Providing solutions to business customers which are mutually agreeable moving forward
- Updating the in-house system with any progress
You will be a good listener, resilient with a good level of customer service experience and have a level of common sense to be able to look at the bigger picture when providing solutions.
Starting Salary £27,000 OFFICE BASED Monday - Friday 8:30am - 5:00pm
Locations
Customer Account Executive in Wales, Wrexham employer: Cube Consulting and Resourcing Ltd
Join a dynamic team as a Customer Account Executive where your skills in listening and problem-solving will be valued. Our company fosters a supportive work culture that prioritises employee growth, offering excellent career prospects and a collaborative environment. Located in a vibrant area, we provide a rewarding workplace that encourages innovation and personal development.
Contact Details:
Cube Consulting and Resourcing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Wales, Wrexham
✨Tip Number 1
Practice your listening skills! When you're on the phone with potential employers, make sure to really tune in to what they're saying. This shows you can understand customer needs, just like you'd do in the role of a Customer Account Executive.
✨Tip Number 2
Be ready to think on your feet! During interviews, you might get unexpected questions. Show off your problem-solving skills by providing thoughtful, quick solutions to hypothetical customer issues.
✨Tip Number 3
Don’t forget to highlight your resilience! Share examples from your past experiences where you’ve successfully handled tough situations. This will demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a chance to connect with you better and makes it easier for you to keep track of your application status.
We think you need these skills to ace Customer Account Executive in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Executive. Highlight your experience in handling business customer accounts and any relevant skills that show you can listen well and provide effective solutions.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved customer issues in the past and demonstrate your understanding of what makes great customer service.
Showcase Your Communication Skills:Since you'll be speaking to business customers over the phone, it's crucial to showcase your communication skills in your application. Use clear and concise language, and make sure to convey your ability to think on your feet.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This shows that you understand the importance of listening and providing effective solutions.
✨Research the Company
Take some time to learn about the company’s values, culture, and any recent news. This will help you tailor your answers to align with their mission and demonstrate your genuine interest in the role. Plus, it gives you a chance to ask insightful questions during the interview.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you provide better answers but also shows that you value communication. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as a Customer Account Executive. Think of examples from your past experience where you successfully resolved issues or provided solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
