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For Companies At a Glance
- Tasks: Help business customers resolve issues and provide effective solutions over the phone.
- Company: Join a fantastic company with great career prospects.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a real difference by helping businesses thrive through excellent customer service.
- Qualifications: Experience in customer service and strong listening skills are essential.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
The predicted salary is between 26000 - 28000 £ per year.
Are you an experienced business customer account advisor who listens well, understands the needs of customers and can think on their feet to provide the best solutions to issues raised? If so, this could be the opportunity for you! Great company to work for with excellent career prospects.
Day to day as a customer account advisor you will be:
- Speaking to business customers over the phone to resolve any issues that may have arisen
- Inbound call handling
- Providing solutions to business customers which are mutually agreeable moving forward
- Updating the in-house system with any progress
You will be a good listener, resilient with a good level of customer service experience and have a level of common sense to be able to look at the bigger picture when providing solutions.
Salary DOE £26-28k - Monday - Friday 8:30am - 5:00pm
Locations
Complaints and Resolutions Advisor in Wales, Wrexham employer: Cube Consulting and Resourcing Ltd
Contact Detail:
Cube Consulting and Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Resolutions Advisor in Wales, Wrexham
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they handle customer complaints can give you a leg up. We want to show that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your listening skills! During the interview, demonstrate that you can listen actively and respond thoughtfully. We know that being a great Complaints and Resolutions Advisor means understanding the customer's needs, so show them you can do just that.
✨Tip Number 3
Prepare some examples of how you've successfully resolved issues in the past. We all love a good story, and sharing your experiences can highlight your problem-solving skills and resilience. Make it relatable to the role!
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Complaints and Resolutions Advisor in Wales, Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints and Resolutions Advisor role. Highlight your experience in customer service and any specific examples where you've successfully resolved issues for business customers.
Show Off Your Listening Skills: In your application, emphasise your ability to listen and understand customer needs. We want to see how you’ve used these skills in past roles to provide effective solutions, so don’t hold back on those examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This shows that you understand the importance of listening and finding solutions.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and make sure to address the specific points raised. This will show that you can listen well and understand customer needs, just like the role requires.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to think on your feet. Prepare examples from your previous experience where you successfully resolved issues for customers. This will highlight your problem-solving skills and ability to provide mutually agreeable solutions.
✨Show Your Resilience
Be ready to talk about times when you faced challenges in customer service. Share how you remained resilient and focused on finding solutions. This will demonstrate your ability to handle pressure and maintain a positive attitude, which is crucial for a Complaints and Resolutions Advisor.
