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- Tasks: Plan and schedule field engineers to ensure efficient service delivery.
- Company: Join the UK's leading company with a strong reputation and excellent benefits.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid work options.
- Why this job: Be part of a dynamic team making a real impact in service operations.
- Qualifications: Experience in coordinating or scheduling field engineers is essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 29700 - 31500 £ per year.
Due to workload our client, the UK's leading company in their field, currently has an opening for a service scheduler / planner / coordinator to join the Letchworth operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities:- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers geographical locations.
- Call handling - taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately closing down the engineers work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work/repairs efficiently.
- Ensure that Sales Orders are maintained/invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data/information entered and/or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills with a proactive approach to problem solving.
Salary £29,700 - £31,500 p.a. plus 26 days holiday and bank holidays, a range of excellent benefits. Hybrid option if preferred.
Service Planner / Scheduler in Letchworth Garden City employer: Cube Consulting and Resourcing Ltd
Contact Detail:
Cube Consulting and Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner / Scheduler in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Planner role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service operations and think about how your skills can help them achieve their goals. This will show you’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! As a Service Scheduler, you’ll need to handle calls and liaise with customers effectively. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Planner gig. Plus, it’s a great way to show your enthusiasm for joining our team and getting involved in our fantastic company culture.
We think you need these skills to ace Service Planner / Scheduler in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in coordinating and scheduling, especially if you've worked with field engineers before. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Planner role. Share specific examples of how you've successfully managed schedules or solved problems in previous jobs. We love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’d need in the role. Avoid jargon unless it’s relevant to the position – we want to understand your experience easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Planner/Scheduler. Familiarise yourself with how to efficiently manage engineers' schedules and the importance of customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As this role requires excellent organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed schedules or coordinated teams. Highlight any tools or systems you've used, like CRM software, to keep everything running smoothly.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to resolve scheduling conflicts or handle customer complaints effectively. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in service scheduling or how they measure success in this position. This not only demonstrates your enthusiasm but also gives you valuable insights into the company culture.
