At a Glance
- Tasks: Support the Planning/Scheduling team and manage service emails for field engineers.
- Company: Join a leading company that values its staff and fosters a friendly environment.
- Benefits: Enjoy a competitive salary, bonus potential, and 26 days holiday plus bank holidays.
- Other info: Work Monday to Friday with early finishes on Fridays and great career growth opportunities.
- Why this job: Be part of a growing business where your contributions directly impact customer satisfaction.
- Qualifications: Experience in a fast-paced admin role with strong customer service skills.
The predicted salary is between 28000 - 29800 € per year.
Our client, a leader in its field, is currently seeking an additional Service Administrator for the friendly team based in Letchworth. Working for a growing and well-established business that truly values its staff, you will be responsible for supporting the Planning/Scheduling team for the field engineers, ensuring efficient utilisation of resources while meeting customer requirements and service KPIs.
Responsibilities:
- Administer the unassigned service emails, reply or allocate to relevant teams, escalating to Lead Planners as necessary.
- Answer Service incoming calls and direct accordingly.
- Acknowledge customer emails that may be chasing and escalate this to the relevant Lead Planner for action.
- Raise jobs under the direction of the Lead Planners for new sales orders.
- Support with the processing of sample kits following maintenance and ensure the associated reports are uploaded into the CRM.
- Action any requests for information that come into the service email inbox.
- Support service planners with any requirements they have, especially when others are on annual leave.
- Ensure all paperwork and procedures are adhered to.
- Report any variances to the above immediately.
- Carry out any other function deemed necessary by the Lead Planner or the Head of Service.
You will have worked in a fast-paced Planning admin or service admin type role and will have excellent customer service and communication skills.
In return, you can expect a salary of £28,000 pa and a £1,800 per annum bonus paid monthly depending on company performance. Working Monday to Friday 8:30am to 5:00pm with an early finish on a Friday of 2pm, plus a great range of benefits including 26 days holidays plus bank holidays, which also rise in service, and many more perks.
Service Administrator in Letchworth Garden City employer: Cube Consulting and Resourcing Ltd
Join a thriving and supportive team in Letchworth as a Service Administrator, where your contributions are truly valued. With a commitment to employee growth, you will enjoy a competitive salary, generous holiday allowance, and a positive work culture that prioritises work-life balance and teamwork. This is an excellent opportunity to be part of a well-established company that rewards dedication and fosters professional development.
Contact Detail:
Cube Consulting and Resourcing Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they treat their staff. Be ready to discuss how your experience aligns with their needs, particularly in planning and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Service Administrator in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience in planning or service admin, and showcase your customer service skills. We want to see how you can fit into our friendly team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to support planning and scheduling teams.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure to highlight your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively handle customer queries and internal communications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing service emails and supporting the Planning/Scheduling team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service and communication skills, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can maintain a friendly and efficient service, even in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as prioritising tasks or dealing with an upset customer. Think about scenarios relevant to the role and practice your responses. This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
