At a Glance
- Tasks: Support customers by resolving issues and turning complaints into positive experiences.
- Company: Dynamic company focused on customer satisfaction and loyalty.
- Benefits: Competitive salary, full training, supportive culture, and career progression opportunities.
- Other info: Join a team that values problem-solving and offers ongoing development.
- Why this job: Make a real impact by helping customers feel valued and supported.
- Qualifications: Strong communication skills and experience in customer service or complaints handling.
The predicted salary is between 25200 - 30800 £ per year.
Complaints & Customer Retentions Advisor Are you a natural problem-solver with a talent for turning challenging conversations into positive outcomes?
Do you thrive in a fast-paced environment where your communication skills genuinely make a difference?
If so, this could be just the opportunity you are looking for !
About the Role
As a
Complaints & Customer Retentions Advisor , you'll be the voice of our business — supporting customers, resolving issues with empathy and accuracy, and protecting customer loyalty.
You'll handle a mix of inbound queries, escalated complaints, and retention conversations, ensuring every customer feels heard, valued, and supported.
Day to day responsibilities :
Managing customer complaints from first contact to resolution
Investigating issues thoroughly and fairly
Delivering clear, confident communication across phone and email
Identifying opportunities to retain customers and rebuild trust
Working closely with internal teams to resolve complex cases
Recording accurate case notes and following compliance processes
Turning negative experiences into positive long-term relationships
What We're Looking For
Strong communication and active-listening skills
A calm, professional approach — even under pressure
Experience in complaints handling, customer service, or retention (preferred)
Ability to negotiate, influence, and reassure
Problem-solving mindset with excellent attention to detail
Confidence using CRM systems and managing case workflows
What You'll Receive
Competitive salary of £27-30k DOE
Full training and ongoing development
Supportive team culture
Opportunities for career progression
Company benefits package
Ready to Make an Impact?
If you're passionate about delivering exceptional customer experiences and you're motivated by resolving issues and keeping customers loyal, we'd love to hear from you.
Apply today !
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Customer Retentions Account Advisor in Chester employer: Cube Consulting and Resourcing Ltd
As an After Sales Consultant, you will be part of a dynamic team that values customer satisfaction and professional growth. Our company fosters a collaborative work culture where employees are encouraged to develop their skills through ongoing training and mentorship, all while enjoying the vibrant atmosphere of our location. With competitive benefits and a commitment to work-life balance, we offer a rewarding environment for those looking to make a meaningful impact in their careers.
Contact Details:
Cube Consulting and Resourcing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Account Advisor in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cube Consulting and Resourcing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cube Consulting and Resourcing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retentions Account Advisor in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cube Consulting and Resourcing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cube Consulting and Resourcing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cube Consulting and Resourcing Ltd!
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
