At a Glance
- Tasks: Support customers by managing enquiries and processing sales orders with a professional touch.
- Company: Join a supportive team that values accuracy and customer focus.
- Benefits: Enjoy 34 days holiday, private healthcare, life insurance, and a pension.
- Other info: Hybrid working after training with excellent career development opportunities.
- Why this job: Make a real impact by driving enquiries and ensuring exceptional customer service.
- Qualifications: Strong communication skills and experience with technical products or CRM systems.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Service Sales Consultant to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast-paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence.
Key Responsibilities
- Respond to all inbound customer calls and emails within agreed timescales
- Proactively chase and close live enquiries
- Follow up existing enquiries with the aim to win or requote
- Monitor the sales inbox and acknowledge new leads promptly
- Create and process accurate quotations
- Log all activities within the CRM and convert live quotes into sales orders
- Maintain acceptable business margins
- Ensure all sales orders meet the Sales Order Acceptance Procedure
- Work with internal departments to resolve anomalies within required timescales
- Support account management activities, including organising visits and resolving issues
- Regularly follow up allocated leads and quotations
- Maintain a professional approach at all times
- Report any issues, delays or resource needs to the Head of Sales
Knowledge & Experience
- Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
- Strong presentation and communication skills
- Good IT skills
- Experience working with CRM systems
Attributes
- A strong team player
- Able to work accurately to strict deadlines
- Excellent time-management skills
- Confident communicating at all levels
Why Join Us?
You will be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday-Thursday 8:30-17:00, Friday 8:30-14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more.
After Sales Consultant in Chester employer: Cube Consulting and Resourcing Ltd
Join a supportive and dynamic team at our Wrexham Industrial Estate location, where we prioritise employee development and offer comprehensive training for the HSE Administrator role. Our inclusive work culture fosters collaboration and growth, making it an ideal environment for those eager to build a meaningful career in health and safety compliance.
Contact Details:
Cube Consulting and Resourcing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Consultant in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cube Consulting and Resourcing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cube Consulting and Resourcing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After Sales Consultant in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cube Consulting and Resourcing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cube Consulting and Resourcing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cube Consulting and Resourcing Ltd!
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
