Agency Development & Client Relationship Manager
We're Looking for Someone Who Knows How to Build Relationships
We are looking for a relationship-driven, commercially minded person to help us grow our presence within the creative agency and brand sector.
We already work with a number of agencies, creative businesses and brands, but there is a huge opportunity to do much more.
Too often, an agency comes to us for one project, we deliver it successfully, and then the relationship goes quiet.
We want to change that.
Your job will be to build genuine, long-term relationships with creative agencies and become someone they know, trust and think of whenever they have a project that requires print, production, branding, graphics, experiential, installation or specialist finishing.
The Role
This isn't a traditional sales role where you're expected to sit at a desk making hundreds of cold calls.
We want someone who understands that great agency relationships are built over time.
You'll be responsible for developing relationships with creative agencies, production agencies, branding agencies, experiential agencies, marketing agencies and design studios.
You'll meet people, take clients for coffee or lunch, visit agencies, attend events, hold presentations, stay in regular contact and understand what they have coming up.
Most importantly, you'll learn how each agency works and understand where we can add value to their projects.
Your Job Is to Create More Opportunities
An agency might initially use us for a single print project.
You need to be asking:
What else are they working on?
What other clients do they have?
What projects are coming up?
Who else within the agency should we know?
What can we produce for them that they're currently outsourcing elsewhere?
How can we become their go-to production partner?
The objective is to turn individual projects into long-term agency relationships and recurring revenue.
What You'll Be Doing
- Build strong relationships with creative and marketing agencies.
- Develop new agency relationships while growing existing ones.
- Arrange face-to-face meetings, coffees, lunches and agency visits.
- Regularly stay in contact with key agency contacts.
- Understand their clients, campaigns and upcoming projects.
- Identify opportunities before they become jobs.
- Introduce agencies to the full range of services we provide.
- Encourage agencies to involve us earlier in the creative and production process.
- Build relationships with multiple contacts within each agency.
- Re-engage agencies that haven't used us recently.
- Turn one-off projects into repeat business.
- Identify opportunities for additional services and production.
- Work with our internal teams to develop solutions and quotations.
- Attend industry events and networking opportunities.
- Maintain a clear pipeline of agency opportunities.
- Track activity, meetings, opportunities and revenue.
- Develop key agency accounts and increase their annual spend.
Who We Want
We're looking for someone who loves people and understands business.
You could come from an agency, production, print, events, experiential, branding, marketing or creative background.
You might already have a strong network within the creative industry — or you might simply be someone who is exceptionally good at building relationships and opening doors.
You need to be confident walking into a creative agency, sitting down with the team and understanding what they're working on.
You need to be comfortable picking up the phone and saying:
"What have you got coming up that we can help you with?"
And then actually following up.
You Will Be
- Highly personable and relationship-driven
- Confident speaking to senior agency contacts
- Commercially minded
- Proactive and persistent
- Comfortable networking and entertaining clients
- Naturally curious about what clients are working on
- Good at spotting commercial opportunities
- Organised and disciplined with follow-up
- Comfortable working with creative teams
- A strong communicator
- Hungry to grow accounts rather than simply manage them
The Opportunity
We have significant capability across print, branding, build, graphics, experiential, large-format production, installation and specialist creative production.
We want to become a go-to production partner for creative agencies.
That means getting involved earlier, building stronger relationships and being considered for more of their projects.
This role will have a direct impact on the growth of our agency business.
What Success Looks Like
Success isn't simply making calls.
It's:
More agency relationships.
More meetings.
More opportunities.
More projects.
More repeat business.
More revenue from every agency relationship.
Ultimately, we want agencies to think of us before they think of anyone else when they have a production requirement.
If you're someone who enjoys meeting people, building relationships and turning conversations into opportunities, we'd like to hear from you.
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