At a Glance
- Tasks: Provide top-notch IT support and manage tech projects for a global team.
- Company: Join a fast-growing RegTech company making waves in the financial sector.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Be part of a dynamic team with a commitment to diversity and inclusion.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: 2+ years of IT support experience and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We're seeking an experienced Workplace IT Support Engineer to join our Workplace IT Support Team. Reporting to the Workplace IT Team Lead you'll deliver comprehensive M365, end‑user compute, and workplace systems support to our global staff. This role combines hands‑on technical support with some project delivery, managing the complete staff life‑cycle, and acting as a key technical resource supporting Security Operations, Business Systems, and IT Procurement functions. This is an excellent opportunity for a self‑motivated support professional to make a real impact in a fast‑growing RegTech business serving global financial institutions.
Key Responsibilities
- End User Support
- 1st and 2nd line support for hardware, software, M365 and connectivity across UK and remote staff.
- Manage and prioritise a personal ticket queue to SLA using Jira Service Management.
- Troubleshoot Windows and macOS endpoints, mobile devices, and AV/conferencing equipment.
- Support VPN, conditional access and remote access solutions.
- Investigate and elevate complex infrastructure or security issues.
- M365 & Identity Administration
- Administer Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Manage Entra ID—user accounts, groups, role assignments and licence allocation.
- Configure Intune device enrolment, compliance policies and app deployment.
- Support SSO, MFA and identity governance in line with CUBE security policy.
- Manage M365 telephony configurations for staff in all regions.
- Staff Lifecycle (JML)
- Execute end‑to‑end Joiner, Mover and Leaver processes—device provisioning, account creation/deactivation and access control.
- Coordinate with HR to ensure timely, accurate onboarding and offboarding across all systems.
- Maintain asset records and manage hardware shipping and recovery.
- Security & Compliance
- Triage endpoint security alerts and coordinate remediation with the security team.
- Maintain patching standards via PatchMyPC and Intune.
- Support access reviews, RBAC reviews and ISO 27001 / SOC 2 compliance activities.
- Global Team & Projects
- Active member of the global Workplace IT team, contributing to follow‑the‑sun coverage.
- Participate in global IT projects—local delivery, testing and progress reporting.
- Create and maintain knowledge base articles, runbooks and operational documentation.
- Provide first‑line support for key business applications (Salesforce, HiBob, Confluence, Jira).
Experience & Knowledge
- Technical
- 2+ years’ IT support experience (1st/2nd line) in a SaaS or technology organisation.
- Hands‑on knowledge of Microsoft 365—Entra ID, Intune, Defender, Exchange Online, SharePoint and Teams.
- Experience managing Windows 10/11 and macOS endpoints in an enterprise environment.
- Familiarity with JIRA, Confluence and other Atlassian Suite components, ITSM Service Desks and tooling and working to SLA targets.
- PowerShell or Python scripting for automation and familiar with AI automation methods and techniques.
- Able to produce clear, accurate technical documentation and procedures.
- Professional
- Self‑managing—able to prioritise and execute independently.
- Strong communicator; confident and professional with staff at all levels.
- Organised, deadline‑conscious and comfortable with competing priorities.
- Exposure to IT operations frameworks: ITIL, ISO 27001 or SOC 2.
- Desirable
- Microsoft certifications (e.g. MS‑900, MS‑102, MD‑102, SC‑900).
- Experience supporting business applications (Salesforce, HiBob or similar SaaS platforms).
- Knowledge of SSO, conditional access and identity governance concepts.
Equal Opportunity Employer
CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Workplace IT Support Engineer in London employer: Cube Asia
CUBE is an exceptional employer that fosters a dynamic and inclusive work culture, making it an ideal place for a Workplace IT Support Engineer to thrive. With a commitment to employee growth, you will have access to ongoing training and development opportunities while working alongside a global team dedicated to delivering top-notch IT support in a fast-paced RegTech environment. Enjoy the benefits of a collaborative atmosphere, competitive compensation, and the chance to make a meaningful impact within the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cube Asia values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cube Asia might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cube Asia!
✨Direct Apply to Cube Asia
Let's not forget to apply directly through the Cube Asia website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cube Asia.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cube Asia. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cube Asia
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
