At a Glance
- Tasks: Support customer onboarding and delivery while coordinating with internal teams.
- Company: CUBE, a leading RegTech firm revolutionising regulatory compliance with AI.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with clear pathways to career advancement.
- Why this job: Join a fast-paced team and make a real impact in the financial services industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.
Role Mission: The Junior Project Lead, titled as Customer Associate internally, is a delivery role that supports the successful onboarding, delivery, and ongoing servicing of CUBE customers. The role supports the Customer Leads in customer onboarding and adoption by responding to customer queries, coordinating internal stakeholders, and managing the delivery of project artefacts. It supports customers navigating the CUBE platform and captures feedback to drive continuous service delivery improvements. Working closely with Customer Leads and cross‑functional teams, the role helps deliver high‑quality customer outcomes through disciplined execution and strong coordination.
Key Responsibilities:
- Support Customer Leads in delivering successful customer onboarding and implementation from Statement of Work through transition into BAU.
- Help customers navigate the CUBE platform, delivery processes, and supporting materials.
- Assist in maintaining delivery plans, including milestones, dependencies, risks, and actions to support on‑time, high‑quality delivery.
- Track delivery progress and issues, escalating risks or blockers early to Customer Leads.
- Coordinate internal actions across internal teams to support delivery execution, including testing customer releases where required.
- Maintain accurate customer records, delivery documentation, and meeting outputs.
- Support delivery governance by preparing materials, capturing actions, and tracking follow‑ups.
- Ensure delivery activities align with agreed scope, processes, and quality standards.
- Capture and route customer feedback, issues, and improvement opportunities appropriately.
- Contribute to service delivery improvement initiatives and evolving ways of working across Customer Delivery.
- Continuously build product, regulatory, and delivery knowledge to strengthen customer support capability.
Skills & Competencies:
- Customer Focus Mindset: Understands customer needs, supports positive customer experiences, and contributes to high standards.
- Delivery & Execution Discipline: Supports structured delivery through good organisation, follow‑through, and attention to detail.
- Stakeholder Communication & Collaboration: Communicates clearly with customers and internal teams, building positive working relationships.
- Problem Solving & Critical Thinking: Identifies delivery issues, gathers information, and supports pragmatic solutions.
- Time Management & Prioritisation: Manages multiple tasks and customer activities effectively, meeting agreed deadlines.
- Adaptability & Learning Orientation: Learns quickly in dynamic environments and builds capability through feedback and experience.
Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Junior Project Lead employer: Cube Asia
CUBE is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals in customer analytics. With a commitment to employee growth, the company offers mentoring opportunities and encourages continuous improvement through advanced analytics projects. Located in a vibrant area, CUBE provides a supportive environment where diverse talents can thrive and contribute to meaningful insights that drive customer trust and business success.
