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For Companies At a Glance
- Tasks: Assist customers with orders and resolve issues in a fast-paced environment.
- Company: Join a supportive team at CTX Group in Corby.
- Benefits: Full training, opportunities for development, and a friendly work atmosphere.
- Why this job: Make a real difference by providing excellent customer service.
- Qualifications: 12 months of phone-based customer service experience and strong communication skills.
- Other info: Flexible part-time hours, perfect for students balancing studies and work.
Part-Time Customer Service Advisor
Location: Corby
Hours: Monday to Friday, 1:00pm – 5:00pm (20 hours per week)
We’re currently looking for a reliable and professional Part‑Time Customer Service Advisor to join a busy and supportive team based in Corby. In this role, you’ll be the first point of contact for customers, handling a high volume of incoming calls in a fast‑paced environment. Your ability to deliver friendly, efficient, and solution‑focused support will be key.
Key Responsibilities
- Handle a high volume of inbound customer calls efficiently and professionally.
- Assist customers with orders, enquiries, and general product information.
- Resolve customer issues or, when necessary, escalates them.
- Maintain accurate records of customer interactions.
- Deliver a courteous, friendly, and helpful service at all times.
Requirements
- Minimum 12 months of phone‑based customer service experience.
- Confident telephone manner and strong communication skills.
- Ability to multitask and remain calm under pressure.
- Good attention to detail and competent computer skills.
- Positive attitude and team‑player mindset.
Working Hours
- Monday to Friday, 1:00pm – 5:00pm (20 hours per week).
What’s On Offer
- Supportive and friendly team environment.
- Meaningful, customer‑focused role.
- Full training provided.
- Opportunities for development and progression.
Contact
To apply or find out more, please contact Angela Bailey at Interaction Recruitment: 07531 651 351
Job Details
- Seniority level: Entry level
- Employment type: Part‑time
- Job function: Other
- Industries: Administrative and Support Services
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Part Time Customer Services Advisor employer: CTX Group
Contact Detail:
CTX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Services Advisor
✨Tip Number 1
Make sure you research CTX Group before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During the interview, share examples of how you've successfully managed multiple tasks in a busy environment to demonstrate your capability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the CTX Group team.
We think you need these skills to ace Part Time Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your phone-based customer service experience. We want to see how you've handled calls and resolved issues in the past, so don’t be shy about showcasing your skills!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our team at CTX Group. We love seeing genuine enthusiasm!
Showcase Your Multitasking Skills: In a fast-paced environment like ours, multitasking is key. Use examples from your previous roles to demonstrate how you’ve successfully juggled multiple tasks while maintaining great customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at CTX Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Part-Time Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires a confident telephone manner, practice speaking clearly and concisely. You might even want to do a mock interview with a friend or family member. Focus on being friendly and solution-oriented, as these traits are crucial for success in customer service.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you give an example of when you multitasked effectively?' Prepare specific examples from your past experience that highlight your skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you determine if the company is the right fit for you.
