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- Tasks: Support the Operations Team with administrative duties and client communications.
- Company: Leading debt management company with a supportive office culture.
- Benefits: Salary up to £25,100, free parking, and beautiful countryside views.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in admin roles, strong communication skills, and empathy.
- Other info: Permanent role with opportunities for growth in a regulated environment.
The predicted salary is between 21500 - 26500 £ per year.
Location: Village location in Northants
Department: Operations
Contract: Permanent / Full-Time
Salary: up to £25,100 per annum
Interaction Recruitment is working in partnership with a leading debt management company to recruit an Operations Administrator to join their supportive, office-based team. This is a fantastic opportunity for someone who thrives in a structured administrative environment and is passionate about helping others with empathy and professionalism. You’ll play a key part in ensuring administrative processes are accurate, efficient, and meet both client expectations and regulatory obligations. This is a permanent, full time, office-based role, working Monday to Friday, 8:30am to 5:00pm. The office offers free on-site parking and stunning views of the Northamptonshire countryside.
About The Role
As an Operations Administrator, you will carry out a range of administrative duties to support the Operations Team Manager and the wider business. This includes managing incoming instructions, supporting agent and client communications, and ensuring all outputs meet regulatory and internal standards. You’ll need to be organised, detail-oriented, and above all, empathetic, as the company supports customers in vulnerable financial situations.
Key Responsibilities
- Process incoming client instructions, ensuring all relevant documentation is attached and complete
- Manage and respond to day-to-day queries from field agents and clients
- Quality check, amend, and submit Field Agent Reports to clients
- Act as the first point of contact for incoming operational telephone queries
- Monitor and ensure all reports are completed in line with Service Level Agreements (SLAs)
- Provide general administrative support and assist with ad hoc tasks as required by the Team Manager
- Ensure all activity is compliant with Data Protection and company policies
- Handle complaints in line with internal procedures, ensuring timely and sensitive resolution
What We’re Looking For
- Previous experience in an administrative support role (preferably within financial services, but not essential)
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills
- Ability to work to deadlines while maintaining high-quality outputs
- Comfortable handling sensitive customer information with care and discretion
- Proficiency in Microsoft Office applications
- Empathy and a customer-first approach are essential due to the nature of the work
What’s On Offer
- Permanent, full-time, office-based role
- Hours: 8:30am – 5:00pm, Monday to Friday
- Salary: up to £25,100 per annum
- Benefits include:
- Free on-site parking
- Beautiful countryside views from the office
- Supportive and friendly team environment
- Opportunities for development and progression within a regulated business
- Meaningful work that makes a difference to people in financial difficulty
Conduct & Compliance
As a regulated financial services business, all employees are expected to comply with the FCA Conduct Rules, which include:
- Acting with integrity
- Acting with due skill, care, and diligence
- Being open and cooperative with the FCA, PRA, and other regulators
- Treating customers fairly and with respect
- Observing proper standards of market conduct
- Acting to deliver good outcomes for retail customers
If you are a compassionate and detail-focused individual looking to join a stable and ethical organisation, we’d love to hear from you. Apply today via Interaction Recruitment, or call me on 07531 651 351.
Office Administrator in Northampton employer: CTX Group
Contact Detail:
CTX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Office Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about empathy and professionalism, think of examples from your past experiences that showcase these qualities. We want to see how you can make a difference!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on articulating your attention to detail and organisational skills, as these are key for the Operations Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team and making a real impact in the lives of those we help.
We think you need these skills to ace Office Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience and any relevant roles where you've demonstrated empathy and attention to detail.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've helped others in previous positions, and show us your understanding of the importance of compliance and customer care.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to receive your application and get back to you quickly!
How to prepare for a job interview at CTX Group
✨Know the Company Inside Out
Before your interview, take some time to research the debt management company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the nature of the work, it's crucial to demonstrate your empathetic approach during the interview. Prepare examples from your past experiences where you've handled sensitive situations with care and professionalism. This will highlight your suitability for the role.
✨Be Detail-Oriented
As an Operations Administrator, attention to detail is key. During the interview, mention specific instances where your meticulousness has led to successful outcomes. This could be anything from managing documentation to ensuring compliance with regulations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within the organisation. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.
