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- Tasks: Support customers and sales teams while managing packaging projects and enquiries.
- Company: Join a leading sustainable packaging solutions company focused on innovation.
- Benefits: Enjoy career development opportunities and work in a supportive team environment.
- Why this job: Be part of a dynamic industry, making a real impact on sustainability.
- Qualifications: Experience in customer account management and strong communication skills required.
- Other info: Collaborate with diverse clients and gain insights into the packaging industry.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced Customer Services professional? Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.
Our client a leader in sustainable packaging solutions is looking for a Customer Services Advisor to join their Customer Service team. Reporting to the Customer Service Team Leader, youll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.
Were seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.
Key Responsibilities
Handle initial technical enquiries related to packaging products and services
Manage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projects
Process quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accurately
Oversee packaging stock management for designated customer accounts
Act as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead times
Support tender preparation and compile detailed account information when needed
Provide holiday and sickness cover for other accounts by learning and understanding alternate processes
Join customer meetings or visits to understand their packaging needs more closely
Support development of customer systems and solutions to enhance service
Build strong, trust-based relationships by understanding customer requirements within the packaging industry
Represent the company with professionalism and product expertise
What Were Looking For
Previous experience in customer account management, ideally within the packaging, print, or manufacturing industries
A solid understanding of packaging processes and customer service requirements is desirable
PC literate with strong skills in Microsoft Office; experience with SAP is highly advantageous
Strong communication skills both written and verbal
Organised, adaptable, and able to meet deadlines in a fast-paced environment
A collaborative team player with a drive to exceed customer expectations
Why Join?
Be part of a leading a successful well established packaging company committed to sustainability and innovation
Collaborate with a dedicated, supportive team in a fast-growing industry
Enjoy opportunities for career development and training
Work with a wide range of clients across diverse sectors
If you have the drive, experience, and packaging industry know-how to succeed in this role, wed love to hear from you.
Apply now with your CV and a short cover letter telling us why youre a great fit for this role.
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Customer Services Advisor employer: CTX Group
Contact Detail:
CTX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the packaging industry and its processes. Understanding the technical aspects of packaging will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the packaging and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks in a fast-paced environment.
✨Tip Number 4
Showcase your administrative skills by being organised and detail-oriented in your interactions. Whether it's during networking or interviews, demonstrating these qualities can set you apart as a strong candidate.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer account management, particularly within the packaging, print, or manufacturing industries. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a short cover letter that clearly explains why you are a great fit for the role. Mention your previous experience, your understanding of packaging processes, and how your proactive attitude aligns with the company's values.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your written communication skills. Use clear and concise language, and avoid jargon unless it's industry-specific and relevant.
Highlight Team Collaboration: Emphasise your ability to work collaboratively in a team environment. Provide examples of how you've successfully worked with others to exceed customer expectations or resolve issues in past roles.
How to prepare for a job interview at CTX Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any experience related to packaging or manufacturing. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Technical Knowledge
Since the role involves handling technical enquiries, brush up on your knowledge of packaging processes and products. Be ready to explain how you would approach common technical questions from customers.
✨Emphasise Team Collaboration
This position requires strong teamwork. Share examples of how you've worked effectively with colleagues from different departments to achieve a common goal, particularly in fast-paced environments.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions about the company’s approach to sustainability, team dynamics, and opportunities for professional development. This demonstrates your proactive attitude and genuine interest in the position.
