Conveyancing Legal Assistant in London

Responsibilities

• To provide technical and administrative support to fee earning staff.
• To make effective use of case management systems and ensure efficient use of time and resources.
• To contribute to the development and improvement of business systems and processes.

Key Tasks

• Technical
  • Support fee earning staff in the provision of a full range of conveyancing services.
  • Set up and manage transaction files (electronic & hard copy).
  • Ensure accuracy of client and transaction data (data input & cleansing).
  • Complete post completion duties including registration & replies to HMLR requisitions.
• Customer Service
  • Maintain high standards of performance and customer service.
  • Deal with enquiries and client onboarding promptly and proactively, providing quotes on a same day basis.
  • Deal with routine calls for updates from clients / third parties.
  • Report any customer service issues or complaints to fee earners / senior staff promptly.
• IT & Systems
  • Case Management and customer communication systems.
  • Microsoft & email systems.
  • Advanced systems including electronic signatures and AML processes.
  • Internet and Intranet.
• General
  • To make appropriate recommendations for service improvement.
  • To undertake any other appropriate duties as may be required.
  • To attend and complete relevant training.
  • To co-operate with and take part in the business’s appraisal process.
  • To demonstrate support for the firm’s development and values.

Experience

• 12 months’ experience of full-service conveyancing practice and procedure including:
• File opening, client care and onboarding.
• Client due diligence and compliance.
• Post completion formalities.
• Fluency with HMLR and standard industry forms and precedents.
• Legal case management systems.
• 3 years + legal assistant / secretary experience.
• Expertise in residential conveyancing practice and procedure.
• Knowledge and experience of regulatory compliance and familiarity with industry best practice standards including CQS and Lexcel.
• Knowledge and experience of commercial conveyancing practice and procedure.

Skills

• Excellent administrative skills and attention to detail.
• Excellent interpersonal and communication skills.
• Strong organisational skills.
• Ability to work under pressure and meet deadlines.
• Reliability, integrity, and discretion.
• Willingness to constructively challenge own work to continually improve performance.
• Punctual with excellent time management skills.

Qualifications

• 5 GCSE’s or equivalent (A-C including Maths & English).
• 2 A-Levels or equivalent.
• University degree (preferably law or business administration).
• CILEX (any level).

Other Requirements

• Self-motivated, proactive, and friendly team player.
• Flexible individual who can respect and support others within a team.
• Commitment and loyalty to the organisation’s values & mission.
• Ambition and drive to help others.