Summary of Key Responsibilities and Role:
Our Partnership Team is the first point of contact for client Advisors, acting as information ambassadors for CTT’s wide range of professional services and software solutions. Reception duties are shared across the team on a rota basis, meaning you will typically spend at least one day per week welcoming visitors and clients and ensuring they receive a professional first impression of the business.
As a key member of our Partnership Team, you will have direct interaction with clients, responsible for recruiting, onboarding, and nurturing new client Advisors as they begin their exciting journey with CTT Group.
You’ll be an essential asset to newcomers and CTT Group alike. Delivering a seamless onboarding process, you’ll be trained to manage the entire client journey, from handling initial enquiries and onboarding new clients to organising and conducting introductory consultations, delivering software demonstrations, and hosting training courses.
You’ll also provide valuable support to our in-house services teams, scheduling and arranging webinars and training courses, as well as liaising with our Marketing Partners to help promote and sell CTT’s services, events, training, and software solutions.
- You will be dealing with all enquiries, outbound communications and administrative functions for the Partnership Team.
- Scheduling and arranging or hosting courses, webinars, consultations and demonstrations, including attendance at training events.
- Providing technical support for monthly webinars and courses.
- Support the Directors PA including cover when on annual leave – diary management.
- Liaising with our marketing agency to help promote company events, training courses, and the range of software solutions we offer.
- Setup of Software Systems and management of Software Accounts.
- As one of the company receptionists you will greet, welcome, and direct visitors appropriately.
- Maintain security and safety of staff by following procedures.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Maintain database to ensure accurate information is retained.
- Reconcile data to update our Marketing Platform to ensure continued growth of the business.
- Receiving all visitors in a professional, polite, and welcoming manner when arriving at reception.
- Switchboard duties, answering calls in a timely manner and transferring calls to the appropriate departments.
- Front of house facilities and postal duties
- Applicable IT and administration duties in line with the role.
Key Knowledge & Required Skills:
You must have outstanding customer service as you will be dealing with customers either by telephone, face to face, and online with the ability to work independently and a positive can-do attitude towards problem solving.
Skills required:
- Excellent communication skills both written and verbal – adapting your communication as needed.
- Ability to multitask and good attention to detail.
- Strong administration and organisational skills.
- Computer literate (Excel, Word, PowerPoint and Outlook)
- Team player.
- Confident in person, on the phone and online.
- Reactive and problem solver.
- Calm and resilient.
- Flexible and willingness to learn.
Type: Full Time, Permanent
Closing Date: 13/11/26
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