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For Companies At a Glance
- Tasks: Support clients by answering calls, managing queries, and drafting reports.
- Company: Join CTS, a leading company in construction testing with a supportive culture.
- Benefits: Enjoy a competitive salary, healthcare plan, and 25 days annual leave.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Good communication skills and GCSEs in maths and science are required.
- Other info: Progress through levels based on performance and commitment.
The predicted salary is between 25396 - 25396 £ per year.
CTS (Construction Testing Solutions) is headquartered in Leicester, with a nationwide network of laboratories and offices. We provide a wide range of Construction Materials Testing, Surveying and Monitoring services to sectors including residential, commercial, rail, road, airports, tunnelling, mining, utilities and brownfield regeneration.
Client Support Advisor Duties and Responsibilities
- Answer incoming client & supplier calls
- Make outbound calls to update clients and provide information
- Manage client queries through to completion
- Liaise with the Technical and Operational Teams
- Arrange sample container deliveries and pick‑ups
- Draft and issue client reports
- Assist with end‑of‑month invoicing/accounts duties
- Perform administrative duties including digital conversion of paperwork (scanning)
- Ensure all reports/records are stored and retained appropriately
- Follow all procedural requirements set out by the ISO17025 QMS
Client Support Advisor Role Requirements
- Very good oral, written and numeracy skills
- GCSE grade C or above in maths and science (or equivalent)
- Highly computer‑literate (MS Office Applications)
- Previous work experience within a technical administrative role would be advantageous
Your Journey with CTS
In the first six months you will develop skills to become fully proficient in a wide range of tasks. After successfully passing your 6‑month probationary period, you progress to Level 2. At Level 2, the accounts and invoicing side of the role is fully introduced. Within 12‑18 months you will advance to Level 3 and beyond, continually building new competencies and furthering your ability to support our clients. Your progress depends on your performance and commitment.
What We Offer
- Starting salary £25,396.80 (paid at £12.21 per hour)
- 40‑hour working week
- Any overtime worked paid at 1.3 times basic rate of pay
- 25 days annual leave (plus bank holidays)
- Workwear provided
- Healthcare plan
- Contributory pension scheme
- Perkbox rewards platform
- Cycle to work scheme
- Tech pack purchasing scheme
- Personal development and training
- Enjoyable and fulfilling work environment
About Phenna Group
Phenna Group invests in and partners with niche, independent Testing, Inspection, Certification and Compliance (TICC) companies. We serve a variety of sectors, ensuring customers' peace of mind by delivering first‑class assurance and consultancy services with a focus on quality and deliverability.
Our Values
- Think Customer – Our customer is the focus of everything we do, maximising reputation and growth.
- Speed and Agility – Own it. Be Bold. Take Action. Get it done.
- Be Transparent – We are open and honest, acting with integrity at all times.
- Work Together – We collaborate as one team and support each other.
- Act Responsibly – Fearless accountability, responsibility and courtesy.
- Be Proud – Celebrate achievements, learn from experiences, and take pride in all we do.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Construction
Client Support Advisor in Leicester employer: CTS (Construction Testing Solutions)
Contact Detail:
CTS (Construction Testing Solutions) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research CTS and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Client Support Advisor, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable answering queries and providing information clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the CTS team and ready to take that next step in your career.
We think you need these skills to ace Client Support Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Advisor role. Highlight your relevant skills, especially in communication and administration, to show us you’re the perfect fit for our team.
Show Off Your Tech Skills: Since we’re looking for someone highly computer-literate, don’t forget to mention your experience with MS Office applications. Give us examples of how you've used these tools in previous roles to manage tasks effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and free from jargon. This will help us see your written communication skills right away!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CTS (Construction Testing Solutions)
✨Know Your Stuff
Before the interview, make sure you understand what CTS does and the services they provide. Familiarise yourself with their values and how they prioritise customer focus. This will help you demonstrate your enthusiasm for the role and show that you're a good fit for their team.
✨Practice Makes Perfect
Prepare for common interview questions related to client support and administrative tasks. Think about examples from your past experiences where you've successfully managed client queries or worked in a technical administrative role. Practising your responses will help you feel more confident during the interview.
✨Show Off Your Skills
Since the role requires strong oral, written, and numeracy skills, be ready to showcase these during the interview. You might be asked to complete a quick task or answer questions that test your abilities. Brush up on your MS Office skills too, as being computer-literate is key for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This shows your genuine interest and helps you determine if CTS is the right fit for you. Consider asking about the training opportunities available or how success is measured in the Client Support Advisor role.
