Responsibilities
You will be working on fixed shift Monday to Friday from 8am to 4:30pm.
Your role as a full time Warehouse Administrator:
- Developing effective relationships with both internal and external key stakeholders.
- Proactively manage the daily booking activities.
- Ensuring compliance with all Legal and Health and Safety aspects of site operations.
- Ensure that sufficient resources are allocated and utilised to drive a culture of delivering high levels of service.
- Pro‑active in driving change and continuous improvement throughout the booking's operation.
- Understanding of company policies and procedures and how they should be implemented.
- Ensure that effective reporting processes are in place for both senior management and the customer.
- Act as a primary contact for customers initiating frequent contact and attending meetings when necessary, in order to provide a better service.
- To achieve weekly and monthly KPI and P&L targets.
- Ensuring customer service level agreements are achieved, escalating any issues impacting on these to line management and customer directly.
- Create excellence in customer relationship management by improving the service offered.
- Maintaining effective communication with customers ensuring that all queries/issues raised by the customer are dealt with promptly and in a professional manner.
- Be able to use own initiative and make suggestions relating to improvement of systems and service delivery.
Qualifications
- Previous experience in a similar role.
- Willingness to learn.
- Good level of communication.
- Can adhere to and uphold strict Health and Safety standards.
- Ideally own transport as the bus service is limited in the area.
- Must be 18 years or older.
- Must already have and hold a legal status to work in the UK.
