At a Glance
- Tasks: Coordinate customer service operations and support field engineers in a dynamic environment.
- Company: Join a forward-thinking company focused on customer satisfaction and service excellence.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Great chance to work independently and as part of a supportive team.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong organisational skills are essential.
We are seeking an organised and customer focused Customer Services Administrator to support service operations across a range of customer and company owned products. This is a varied role involving service coordination, customer communication, administration, reporting and supplier liaison.
Key Responsibilities
- Coordinate repairs and service activities from enquiry through to completion and invoicing.
- Schedule service visits and support field-based engineers.
- Process service requests, quotations, purchase orders and invoices.
- Act as the main point of contact for customers, providing updates and resolving queries.
- Maintain accurate service records and documentation.
- Monitor service performance and prepare operational reports.
- Support stock control, inventory management and equipment maintenance.
- Liaise with suppliers and external service providers to coordinate repair and maintenance work.
- Assist with preventative maintenance schedules and service contract administration.
Requirements
- Previous experience in customer service, administration, service coordination, or operations.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong communication and customer service skills.
- Good attention to detail and problem solving abilities.
- Proficient in Microsoft Office, particularly Excel.
Desirable
- Experience with service management, ERP or business management systems.
- Knowledge of field service, maintenance or technical support environments.
What We're Looking For
- Proactive and customer-focused approach.
- Strong planning and prioritisation skills.
- Ability to work independently and as part of a team.
- Comfortable working with reports, data and operational processes.
If this Customer Services Administrator opportunity is of interest, please click Apply or contact Esther Ward in our Egham office for further information.
Customer Services Administrator in Wokingham employer: CTR Select
Join our dynamic team in Wokingham as a Customer Services Administrator, where we prioritise a supportive work culture that values your contributions and fosters professional growth. Enjoy a range of benefits including flexible working arrangements, ongoing training opportunities, and a collaborative environment that encourages innovation and teamwork. With a focus on customer satisfaction and operational excellence, this role offers you the chance to make a meaningful impact while developing your career in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Wokingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Administrator, you'll need to be clear and concise. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Prepare questions to ask during the interview. This not only shows your interest but also helps you gauge if the role is right for you. Think about what you want to know about the team and the work environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Services Administrator in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Administrator role. Share specific examples of how you've coordinated services or resolved customer queries in the past.
Show Off Your Tech Skills:Since proficiency in Microsoft Office, especially Excel, is key, make sure to mention any relevant experience you have with these tools. If you've used service management or ERP systems, give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at CTR Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Administrator. Familiarise yourself with service coordination, customer communication, and the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of service requests, invoices, and customer communications, as this will highlight your suitability for the position.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, remember to listen actively and respond thoughtfully to questions. This will not only showcase your communication skills but also your customer-focused approach.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer queries or handled service issues effectively. Highlight your attention to detail and how you approach problem-solving, as these are crucial traits for a Customer Services Administrator. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
