At a Glance
- Tasks: Be the go-to person for customer support and manage service requests from start to finish.
- Company: Join a dynamic team in Egham, focused on delivering top-notch customer service.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Enjoy a collaborative atmosphere with a focus on effective communication.
- Why this job: Make a real difference by helping international clients and ensuring their satisfaction.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
- Customer
- Service
- Agent
Salary: Competitive DOE Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm CTR Select is recruiting on behalf of their client based in Egham, and they are seeking a Customer Service Agent to join their Service Operations team.
This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities Act as the primary point of contact for customer service and support enquiries.
Manage support cases through their full lifecycle, ensuring timely resolution.
Perform first-line diagnosis and qualification of issues.
Coordinate engineers, logistics, travel arrangements, and spare parts as required.
Escalate issues appropriately and within agreed service levels.
Schedule preventative maintenance visits.
Liaise with internal departments, customers, and suppliers to ensure effective communication.
Produce reports and participate in customer review meetings and conference calls.
Essential Skills Previous experience in a customer service, helpdesk, service desk, or support role.
Strong organisational and administrative skills.
Exc...
