At a Glance
- Tasks: Manage overdue accounts, negotiate repayments, and investigate customer circumstances.
- Company: Growing financial services organisation with a supportive collections team.
- Benefits: Competitive salary, bonus, and benefits in a full-time role.
- Other info: Office-based role with Monday to Friday hours and opportunities for process improvement.
- Why this job: Make a real difference by helping customers manage their debts effectively.
- Qualifications: Experience in recoveries or collections and strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Windsor, Berkshire
Salary: Competitive + Bonus + Benefits
Job Type: Full-time | Permanent
CTR Select is recruiting on behalf of a growing financial services organisation for a Recovery Analyst to join its Collections team. Office based, working Monday to Friday 8.30am-5pm. This is an excellent opportunity for someone with experience in recoveries, collections, credit control or debt management who enjoys investigating cases, negotiating payment solutions and managing their own portfolio.
Key Responsibilities
- Manage a portfolio of overdue customer accounts.
- Contact customers to agree repayment arrangements and recover outstanding balances.
- Investigate customer circumstances using Companies House and other online resources.
- Review financial information and assess affordable repayment plans.
- Maintain accurate case notes and CRM records.
- Monitor Companies House for changes affecting customer accounts.
- Escalate cases to legal representatives where appropriate.
- Work towards recovery targets while ensuring regulatory compliance.
- Identify opportunities to improve processes and customer outcomes.
Skill and Experience
- Experience in Recoveries, Collections, Credit Control or Financial Services.
- Strong negotiation and communication skills.
- Excellent attention to detail and organisational skills.
- Confidence handling difficult situations.
Recovery Analyst employer: CTR Select
Join a dynamic recruitment firm that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact growth. With competitive salaries and opportunities for professional development, you'll thrive in an environment that encourages personal and career advancement while building meaningful client relationships.
