At a Glance
- Tasks: Be the go-to person for customer support and manage service requests from start to finish.
- Company: Join a dynamic team in Egham, supporting international clients.
- Benefits: Competitive salary, supportive environment, and career development opportunities.
- Other info: Work in a collaborative team with opportunities for growth.
- Why this job: Make a real difference by ensuring customer satisfaction and resolving issues effectively.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 33000 - 33000 £ per year.
- Customer
- Service
- Agent
Salary: Competitive DOE Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm CTR Select is recruiting on behalf of their client based in Egham, and they are seeking a Customer Service Agent to join their Service Operations team.
This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities
- Act as the primary point of contact for customer service and support enquiries.
- Manage support cases through their full lifecycle, ensuring timely resolution.
- Perform first-line diagnosis and qualification of issues.
- Coordinate engineers, logistics, travel arrangements, and spare parts as required.
- Escalate issues appropriately and within agreed service levels.
- Schedule preventative maintenance visits.
- Liaise with internal departments, customers, and suppliers to ensure effective communication.
- Produce reports and participate in customer review meetings and conference calls.
Essential Skills
- Previous experience in a customer service, helpdesk, service desk, or support role.
- Strong organisational and administrative skills.
- Excellent communication and customer relationship management abilities.
- High attention to detail and ability to manage multiple tasks.
- Commercial awareness and a proactive approach to problem-solving.
Desirable Skills
- Experience with ticketing or incident management systems.
- Knowledge of CRM systems, ideally Microsoft Dynamics.
- Experience with SAP.
- Exposure to AV, VC, or technology support environments.
- What's on Offer
- Competitive salary dependent on experience.
- Opportunity to work with international clients.
- Supportive team environment and career development opportunities.
If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office
Customer Service Agent employer: CTR Select
Join a dynamic recruitment firm that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact growth. With competitive salaries and opportunities for professional development, you'll thrive in an environment that encourages personal and career advancement while building meaningful client relationships.
