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- Tasks: Support Microsoft 365 and Windows systems, solving complex issues for our customers.
- Company: Join a Gold Investors in People certified company and a long-standing Microsoft Partner.
- Benefits: Enjoy flexible working, generous holiday, profit share, and training opportunities.
- Why this job: Be part of a collaborative team that values continuous learning and innovation.
- Qualifications: Minimum 2 years in tech support; strong problem-solving and communication skills required.
- Other info: Work from home up to three days a week and enjoy perks like EV charging.
The predicted salary is between 30000 - 48000 £ per year.
Join our rapidly growing team as a Modern Work Senior Technician, supporting Microsoft 365, Windows 11 and other Microsoft cloud systems in a hybrid role for our customers throughout the UK and beyond.
We provide a challenging environment for ambitious Technicians with many opportunities to develop your skills and progress your career in IT.
Your role will to provide end-user support our customers’ Microsoft 365-based systems as a part of our helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions.
Whilst the first few months will be on-premises at our offices in Cambridge, most of our team take advantage of our hybrid option and work around 2-3 days from home per week.
- End-user support of Microsoft 365
- End-user support of Microsoft Windows 11
- Excellent telephone and email communication
- Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
- Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
- Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies)
Experience required
Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk environment.
Apply for this role
To apply for this role please complete our application form and we\’ll be in touch as soon as possible.
As we provide our customers with security-related services, all of our staff are required to pass a BS7858 security screening, both before starting employment and on an annual basis thereafter.
We only run these checks once you have accepted a job offer with us.
The Investors in People standard is all about recognising that the team is the heart of our business. Irrespective of the technology used or the challenges faced, we work together as one to deliver for our customers and make this a great place to work.
Start date ASAP Remuneration £34,300 + benefits
- Profit share and annual performance bonuses (typically 10-15% base annually)
- 20 paid holiday days per year plus Bank Holidays, with the option to purchase up to 20 more days via our Flexible Leave scheme
- 6 paid sick days per year
- Flexible working from home, typically up to three days/week
- 12 paid training days per year on a certified Microsoft syllabus
- Death in service insurance (3 x annual salary as lump sum to estate)
- Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
- Free unlimited electric vehicle charging at the office in Quy
- Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
- Access to trade pricing for personal purchases of computer hardware and software
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Modern Work Senior Technician employer: Ctm IT
Contact Detail:
Ctm IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Work Senior Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365, Windows 10/11, and other Microsoft cloud systems. Having hands-on experience or certifications in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves analysing complex support issues, practice troubleshooting scenarios that you might encounter in a high-paced helpdesk environment.
✨Tip Number 3
Showcase your communication skills. As you'll be providing support via telephone and email, consider preparing examples of how you've effectively communicated solutions to customers in the past.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. The role may require early or late shifts, so expressing your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Modern Work Senior Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Microsoft 365, Windows 10/11, and any other Microsoft cloud systems. Emphasise your problem-solving skills and previous roles in first, second, or third-line support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention your familiarity with Microsoft products and your ability to work in a team-oriented environment, as well as your commitment to continuous learning.
Highlight Relevant Experience: In your application, clearly outline your experience in high-paced helpdesk environments. Provide specific examples of how you've successfully diagnosed and resolved complex support issues.
Prepare for the Background Check: Since the role requires passing a BS7858 security background check, be ready to provide any necessary information and documentation once you receive a job offer. This shows your understanding of the company's requirements and your readiness to comply.
How to prepare for a job interview at Ctm IT
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 10/11, and other Microsoft cloud systems. Highlight specific examples of how you've diagnosed and resolved complex support issues in previous roles.
✨Demonstrate Communication Skills
Since excellent telephone and email communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain a technical issue to someone without a technical background, so keep it simple and relatable.
✨Understand the Company Culture
Familiarise yourself with the company's commitment to continuous learning and teamwork. Be ready to discuss how you can contribute to this culture and share examples of how you've worked collaboratively in past positions.
✨Prepare for Shift Flexibility
The role may require early or late shifts, so be ready to discuss your availability. Show that you're adaptable and willing to meet the needs of the business, which will demonstrate your commitment to the role.
