Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer relations and retention through strong relationship building and engagement support.
- Company: Leading technology services provider in the UK focused on customer success.
- Benefits: Competitive salary, substantial benefits, and a focus on employee welfare and development.
- Why this job: Make a real difference in customer satisfaction and retention while growing your career.
- Qualifications: Experience in an MSP/IT environment and excellent communication skills.
- Other info: Join a dynamic team dedicated to professional growth and customer success.
The predicted salary is between 29600 - 34300 £ per year.
A technology services provider in the UK is seeking experienced customer-facing executives to enhance customer relations and retention. You will be responsible for building strong customer relationships, monitoring satisfaction, and supporting engagement.
Ideal candidates will have experience in an MSP/IT environment and excellent communication skills.
The position offers a competitive salary of £29,600 to £34,300 with substantial benefits, emphasizing employee welfare and professional development.
Customer Success & Retention Lead employer: Ctm IT
Contact Detail:
Ctm IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Retention Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Customer Success & Retention Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer relations and retention. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in an MSP/IT environment.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about building strong customer relationships, so let your personality shine through.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Success & Retention Lead
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in building strong customer relationships. We want to see how you've gone above and beyond to enhance customer satisfaction in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Ctm IT
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, as well as any tools or methodologies you’ve used in the past. This will show your potential employer that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Communication Skills
Since excellent communication is a must for this role, prepare examples of how you've successfully communicated with customers in previous positions. Think about specific situations where your communication made a difference in customer satisfaction or retention. Practising these anecdotes will help you articulate your experience clearly during the interview.
✨Research the Company’s Services
Take some time to understand the technology services provided by the company. Familiarise yourself with their offerings and think about how you can enhance customer relations within that context. This knowledge will not only impress your interviewers but also allow you to tailor your answers to align with their business goals.
✨Prepare Questions About Employee Development
Since the position emphasises professional development, come prepared with questions about growth opportunities within the company. This shows that you’re not only interested in the role but also in how you can evolve and contribute to the team long-term. It demonstrates your commitment to both personal and organisational success.
