Customer Relations Executive

Reduce your Microsoft 365 bill by up to 100% when you introduce other businesses to ctm

We are looking for experienced customer-facing executives to join our growing team and help drive retention and engagement through first-class customer relations.

Your goal will be to maximise customer satisfaction, enagement and retention through dedication, attention to detail and top-notch communication skills.

The main duties of this role are:

• Building and maintaining strong relationships with our customers
• Ensuring and monitoring customer satisfaction
• Driving customer engagement with our systems
• Taking point on all customer non-technical communications
• Managing the onboarding process for new customers
• Working with our technical teams to respond to day-to-day customer requests
• Working with our sales team to respond to new customer requirements
• Working with our Quartermaster to ensure smooth delivery to the customer for third-party supplied orders
• Resolving customer complaints and dissatisfaction with understanding and care
• Excellent verbal and written communication skills
• Willingness to travel to visit customers as needed

Experience required

Experience in an MSP/IT services business and/or knowledge of current Microsoft product range beneficial but not essential.

Apply for this role

To apply for this role please complete our application form and we\’ll be in touch as soon as possible.

As we provide our customers with security-related services, all of our staff are required to pass a BS7858 security screening, both before starting employment and on an annual basis thereafter.

We only run these checks once you have accepted a job offer with us.

The Investors in People standard is all about recognising that the team is the heart of our business. Irrespective of the technology used or the challenges faced, we work together as one to deliver for our customers and make this a great place to work.

Start date ASAP Remuneration £29,600 to £34,300 + benefits

• Profit share and annual performance bonuses (typically 10-15% base annually)
• 20 paid holiday days per year plus Bank Holidays, with the option to purchase up to 20 more days via our Flexible Leave scheme
• 6 paid sick days per year
• 12 to 18 paid training days per year on a certified Microsoft syllabus
• Death in service insurance (3 x annual salary as lump sum to estate)
• Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
• Free unlimited electric vehicle charging at the office in Quy
• Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
• Access to trade pricing for personal purchases of computer hardware and software

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