Service Technician - AV

At CTI, our responsibility to clients extends long after project sign‑off. We seek a Service Technician to join our UK team, ensuring the AV, UC, and digital signage systems we deliver remain reliable, high‑performing, and ready to use at all times.

This role combines proactive preventative maintenance with responsive fault resolution. You will perform scheduled system health checks, respond to urgent service calls, and apply your technical expertise across corporate, government, and retail environments. Your work will protect client uptime, safeguard project quality, and reinforce CTI’s reputation for reliability and technical excellence.

• Planned Preventative Maintenance – Conduct scheduled visits to check, clean, test and optimise installed systems.
• Fault Prevention – Detect and resolve potential issues before downtime occurs, providing detailed feedback and recommendations.
• Reactive Service Response – Attend client sites to diagnose and resolve urgent issues quickly and effectively.
• Technical Fault‑Finding – Apply systematic troubleshooting across hardware, software, control systems, and networking.
• Software & Firmware Updates – Maintain compatibility, stability and security through regular updates.
• Client Communication – Explain issues and solutions clearly, building confidence and trust.
• Service Documentation – Complete detailed reports, capturing work carried out and recommendations.
• Collaboration with Helpdesk – Share technical findings to support accurate logging and knowledge transfer.
• System Optimisation – Fine‑tune audio, video, and control systems to design specifications.
• Quality Control – Inspect and correct installation work to meet CTI’s engineering standards.
• Stock & Tools Management – Monitor usage and coordinate re‑stocking with management.
• Professional Representation – Act as the face of CTI, maintaining professionalism with clients and contractors.
• Completion Commitment – Ensure service calls are fully resolved, documented and handed over to the service department.

• Fault‑Finding Expertise – Skilled in diagnosing and resolving issues across AV hardware, software and networks.
• Networking Knowledge – Solid understanding of IP addressing, VLANs and device configuration.
• Technical Versatility – Experience with Crestron, Q‑SYS, Biamp, Extron, Dante, Microsoft Teams Rooms and other platforms.
• Customer‑Focused Approach – Professionalism and clear communication in client‑facing service work.
• Field‑Based Experience – Comfortable travelling to sites, managing schedules and working independently.
• Full UK Driving Licence – Required for this field‑based role.
• Certifications – CTS, ECS, IPAF, PASMA preferred.

• Take ownership of system reliability and uptime.
• Be proactive in preventing issues and improving performance.
• Remain calm under pressure, resolving faults with minimal disruption.
• Commit to quality, ensuring every system leaves your care in optimal condition.
• Collaborate with colleagues to share insights and strengthen CTI’s service capability.

Join CTI as a Service Technician and play a vital role in maintaining the systems that power our clients’ success. Apply today and help us uphold our reputation for reliability and technical excellence.