Audio Visual Technician in London

At CTI, our reputation is built on the highest standards of engineering, installation, testing, and commissioning. As an Integration Technician, you are the face of the company, responsible for delivering flawless technical solutions while maintaining a professional and positive presence on‐site. This role demands precision, accountability, and a commitment to excellence—our business depends on it.

Key Responsibilities

• Install and Commission Systems – Ensure the successful installation and commissioning of AV solutions, including hardware, cabling, and configuration, to CTI's industry‐leading standards.
• Follow System Documentation – Work from project briefs, system schematics, rack elevations, room elevations, and construction markups to ensure accurate installations.
• Technical Expertise – Have strong working knowledge of commercial AV products and brands, such as Extron, Ross, Crestron, Biamp, and QSC.
• Deliver Engineering Excellence – Take ownership of quality at every stage—ensuring installations are precise, tested, and commissioned to the highest standard.
• Be the Face of CTI – Always maintain professionalism, communicate clearly, and represent CTI in a positive and respectful manner with clients, contractors, and colleagues.
• Lead Health & Safety Compliance – Manage and adhere to all on‐site health and safety policies, ensuring a safe working environment for all personnel.
• Document Site Work – Complete all relevant documentation, including serial number records, manual cable schedules, and stock return forms, ensuring full project traceability.
• Understand Project Scope – Fully grasp installation objectives, site coordination, materials, personnel requirements, and scope of work to execute projects efficiently.
• Manage Tools & Stock – Monitor van stock levels, cable usage, and tool conditions, coordinating with the management team to address and/or re‐stock as required.
• Engage in Toolbox Talks – Attend internal and on‐site toolbox talks, contributing to team safety and efficiency discussions.
• Adapt to On‐Site Challenges – Remain flexible and solution‐oriented when faced with design or construction obstacles, using initiative to overcome issues.
• Coordinate Product Returns – Work with Project Coordination to manage product returns, van stock levels, and holiday scheduling.
• Assess and Report Risks – Identify potential site risks and hazards, contributing to existing site‐specific risk and method statements.
• Be the Engineering Point of Contact – Act as the key internal and external liaison for engineering communications when the Project Manager is unavailable.
• Coordinate with Contractors – Collaborate with general contractors, construction managers, and other trades as needed to align project execution.
• Report to Management – Provide regular updates to Project Managers regarding site progress and any issues affecting quality or delivery.
• Ensure Quality Control – Inspect installation work against CTI's Engineering Standards Documentation, making corrections as required to uphold our industry‐leading reputation.
• Perform System Testing – Test and certify system performance, ensuring all components function as intended before sign‐off.
• Provide Basic Client Training – Deliver functional training to clients, ensuring they can confidently operate installed systems.
• Maintain a Flexible Work Approach – Be adaptable with working hours and site requirements to meet project deadlines without compromising quality.
• Follow CTI's Quality Standards – Ensure all responsibilities align with CTI's ISO 9001 quality procedures.
• It's Not Done Until It's Done – See installations through to absolute completion, including system sign‐offs, return of any unused materials, final quality assurance checks, and smooth handover to the service department.
• It's Not Done Until It's Done – See projects through to absolute completion, including sending invoices, returning RMAs to suppliers, completing all sign‐off paperwork, and ensuring a full handover to the service department.

Key Skills & Qualifications

• Certifications: CTS (Certified Technology Specialist), CTS‐I (Installation), ECS (Electrotechnical Certification), IPAF (Powered Access Training), PASMA (Prefabricated Access Training) and SSSTS.
• Manufacturer‐Specific Training: Crestron, Extron, Biamp, QSC and Ross etc.
• Technical Skills: Strong problem‐solving skills, hands‐on installation experience, and the ability to work with AV control systems and networking.
• Software Knowledge: Familiarity with industry‐specific software and tools to assist in installations and system configuration.

Personal Conduct & Leadership

At CTI, we believe in a culture of professionalism, teamwork, and accountability. Our Installation Engineers should demonstrate:

• A commitment to quality – Strive for excellence in all installations, ensuring each project meets our high engineering standards.
• Ownership and accountability – Take full responsibility for the work completed on‐site—our reputation depends on the quality you deliver.
• A supportive and team‐oriented mindset – Be a mentor and collaborator, assisting colleagues and helping to develop less experienced team members.
• Clear and confident communication – Engage proactively with team members, clients, and contractors, ensuring alignment and clarity.
• Professionalism on‐site – Maintain a positive attitude, be approachable, and ensure clients and contractors see CTI as a trusted and professional partner.
• Problem‐solving under pressure – Approach on‐site challenges with a calm and solutions‐focused attitude, keeping projects on track.

Dress Code

We maintain a professional yet practical dress code depending on the work environment: Construction & Installation Sites: Practical site attire, including CTI‐branded polo shirts, site cargo trousers, and provided steel‐toed capped boots.