Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and support teams to boost client satisfaction.
- Company: Dynamic digital services agency based in Manchester.
- Benefits: Hybrid working, competitive leave policy, and a focus on growth.
- Why this job: Join a collaborative team that values innovation and continuous learning.
- Qualifications: Experience in operational management and strong communication skills.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A digital services agency in Manchester seeks a Support Service Lead to manage day-to-day operations and support teams aimed at enhancing client satisfaction.
The ideal candidate will have a background in operational management, experience with SLAs, and strong communication skills.
This full-time position offers hybrid-working arrangements, a competitive leave policy, and a collaborative work environment that encourages innovation and continuous learning.
Support Operations Lead - Hybrid, Training & Growth in Manchester employer: CTI Digital
Contact Detail:
CTI Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Operations Lead - Hybrid, Training & Growth in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the agency you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Support Operations Leads. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your communication skills during the interview! Be clear and concise when discussing your experience with SLAs and operational management. Remember, they want to see how you can enhance client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Operations Lead - Hybrid, Training & Growth in Manchester
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your background in operational management. We want to see how your past experiences align with the role of Support Operations Lead and how you can enhance client satisfaction.
Communicate Clearly: Strong communication skills are key for this position. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we value clarity just as much as you do!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CTI Digital
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of operational management. Brush up on your knowledge of SLAs and how they impact client satisfaction. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to demonstrate your ability to convey information clearly and effectively. Think of scenarios where you successfully resolved conflicts or improved team collaboration, and be ready to share those stories during the interview.
✨Emphasise Your Client-Centric Approach
This position is all about enhancing client satisfaction, so be prepared to discuss how you've prioritised client needs in previous roles. Share specific strategies you’ve implemented to improve service delivery and how they positively impacted client relationships.
✨Be Ready for Hybrid Working Questions
With hybrid working being a part of the role, think about how you manage your time and productivity in a flexible environment. Prepare to discuss your experience with remote work and how you maintain team cohesion and communication when working from different locations.
