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For Companies At a Glance
- Tasks: Lead client support operations and manage key relationships in a dynamic digital agency.
- Company: A top digital agency in Manchester with a vibrant workplace culture.
- Benefits: Flexible working options, competitive benefits, and a supportive environment.
- Why this job: Make a real impact by ensuring client satisfaction and service quality.
- Qualifications: Experience in B2B agency, operational leadership, and understanding of digital platforms.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading digital agency in Manchester is seeking a Client Success Manager to lead day-to-day support operations and manage critical client relationships. The ideal candidate will possess strong experience in a B2B agency environment, be skilled in operational leadership, and have a solid understanding of digital platforms.
Responsibilities include:
- Managing service quality
- Handling escalations
- Ensuring client satisfaction
This role offers flexible working options, competitive benefits, and a dynamic workplace culture.
Senior Client Success Lead — Hybrid, High-Impact B2B Support in Manchester employer: CTI Digital
Contact Detail:
CTI Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Lead — Hybrid, High-Impact B2B Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their digital platforms and client success stories. This will help you showcase how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to explain how your operational leadership skills can enhance service quality and client satisfaction. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Let’s get you that Senior Client Success Lead position!
We think you need these skills to ace Senior Client Success Lead — Hybrid, High-Impact B2B Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Success Lead. Highlight your B2B experience and operational leadership skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've managed client relationships and improved service quality in the past.
Showcase Your Digital Savvy: Since we’re a digital agency, it’s important to demonstrate your understanding of digital platforms. Mention any relevant tools or technologies you’ve used to enhance client success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at CTI Digital
✨Know Your B2B Inside Out
Make sure you brush up on your knowledge of the B2B landscape, especially in a digital agency context. Be ready to discuss your previous experiences and how they relate to managing client relationships and operational leadership.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled escalations or difficult client situations in the past. This will demonstrate your ability to maintain service quality and ensure client satisfaction, which is crucial for this role.
✨Familiarise Yourself with Digital Platforms
Since the role requires a solid understanding of digital platforms, make sure you can speak confidently about the tools and technologies you've used. Highlight any specific platforms that are relevant to the agency's work.
✨Emphasise Your Leadership Style
Think about your approach to operational leadership and how you motivate teams. Be prepared to discuss how you would lead day-to-day support operations and foster a positive workplace culture, as this is key for a Senior Client Success Lead.
