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For Companies At a Glance
- Tasks: Lead client accounts, drive strategy, and ensure client satisfaction while achieving revenue targets.
- Company: Join CTI, a dynamic digital agency creating bold experiences for ambitious brands.
- Benefits: Enjoy 28 days leave, hybrid working, health plans, and a fun workplace culture.
- Other info: Work in a relaxed environment with office dogs and regular company socials.
- Why this job: Make a real impact by collaborating on innovative projects with industry experts.
- Qualifications: Experience in account planning, strong communication skills, and tech-savvy.
The predicted salary is between 40000 - 50000 £ per year.
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We are a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients.
What makes us different
- We break new ground. You will work on innovative projects using the latest technologies before they hit the mainstream.
- We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you have been with us.
- We stay curious. Continuous learning is essential. You will have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
- We own it. Full accountability and autonomy over your work means you will build client relationships, see real-world impact, and be recognised when you go the extra mile.
Client Services at CTI is more than account management; we are the champions of our client's perspective. We act as the vital link between external expectations and internal objectives, ensuring we deliver value while maintaining commercial consciousness. As senior members of the team who lead by example, our Senior Account Managers work independently but love to get stuck in and contribute to team initiatives. You will work alongside our subject matter experts - from developers to strategists - fostering internal relationships to produce the best outcomes for both the business and the client.
What you will be doing
- As a Senior Account Manager, you will be responsible for the health, growth, and daily success of your assigned accounts. You will act as a trusted advisor, helping drive your clients' roadmaps by deeply understanding their business and objectives.
- This is a commercially focused role where you will be the catalyst for getting things done - creating strategic plans, ensuring we hit revenue targets, and safeguarding client happiness.
- Own the numbers: Take responsibility for client targets and implement strategic account plans to deliver value for the client and sustainable revenue for CTI.
- Build partnerships: Understand your clients' budgeting cycles and foster a true partnership approach, building relationships across different levels of the client's business.
- Drive strategy: Lead and schedule strategically focused Quarterly Business Reviews (QBRs) to showcase proactive thinking and formulate future roadmaps.
- Be the voice: Act as the voice of the client within CTI, connecting them with our relevant SMEs to ensure we deliver in line with expectations.
- Spot opportunities: Proactively research market and competitor trends to introduce clients to CTI's full service offering in a tailored way.
- Manage the commercial detail: Take ownership of commercial contracts, statements of work, and proposals, ensuring quality and clearly articulating client value.
- Solve problems: Act as a reliable point of contact for project escalations, remaining confident when challenging thinking or resolving conflicts.
What experience you need to be successful
- You need to be a proactive go-getter who is happy taking the lead on accounts while contributing to the wider team's success.
- Experienced in account planning: You have strong skills in account planning and forecasting, with a detailed approach to opportunity tracking.
- Commercially savvy: You have the initiative to spot business opportunities based on a deep knowledge of the client and their sector.
- Tech-aware: You possess a broad knowledge of digital marketing and website development trends to hold meaningful conversations with stakeholders.
- A problem solver: You have strong conflict resolution and negotiation skills, able to coordinate with business teams to drive decisions.
- Highly organised: You are calm under pressure and able to work in a fast-paced environment.
- Tool proficient: You have experience with the Atlassian suite (Jira/Confluence) and HubSpot (or similar CRM applications).
- A clear communicator: Whether spoken, in emails or presentations, you communicate with confidence, clarity, and inclusion.
What is in it for you?
- 28 days annual leave, in addition to the bank holidays
- Hybrid-working - we are in the office twice a week
- Workplace nursery scheme
- Health cash plan
- Cycle-to-work scheme
- Flexible working hours
- Employee well-being and mental health programme
- Relaxed working environments - office dogs welcome!
- Company socials and lots of fun!
Senior Account Manager in Manchester employer: CTI Digital
Contact Detail:
CTI Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in account management. When you get the chance to chat with potential employers, share these stories to demonstrate how you can drive client success.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like CTI, and express your interest. Sometimes, creating your own opportunity is the best way to land the job you want.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in digital marketing and account management. This not only boosts your confidence but also shows potential employers that you’re committed to continuous improvement. Plus, we love candidates who are curious!
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account planning and your understanding of digital marketing trends, as these are key to what we’re looking for.
Showcase Your Problem-Solving Skills: We love a proactive go-getter! In your application, share examples of how you've successfully resolved conflicts or challenges in past roles. This will show us you can handle the fast-paced environment we thrive in.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate confident communication, so make sure your ideas come across without any fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CTI Digital
✨Know Your Numbers
As a Senior Account Manager, you'll need to own the numbers. Brush up on your financial acumen and be ready to discuss how you've successfully managed budgets and revenue targets in the past. Prepare specific examples that showcase your ability to implement strategic account plans.
✨Build Relationships
CTI values genuine collaboration, so be prepared to talk about how you've built partnerships in previous roles. Think of instances where you’ve fostered relationships across different levels of a client’s business and how that led to successful outcomes.
✨Showcase Your Strategic Thinking
You’ll be leading Quarterly Business Reviews, so come equipped with ideas on how to drive strategy for your clients. Discuss any relevant experiences where you’ve proactively identified opportunities or created strategic plans that benefited both the client and your previous employer.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, whether in spoken form or through written communication. Be ready to demonstrate how you’ve resolved conflicts or challenges in the past, showcasing your negotiation skills.