Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client support operations and manage senior client relationships with a focus on service quality.
- Company: Dynamic digital agency in Manchester with a strong focus on client success.
- Benefits: Hybrid working model, annual leave, and a workplace nursery scheme.
- Why this job: Join a growing agency and make a real impact on client success and satisfaction.
- Qualifications: Experience in a B2B agency with strong operational and commercial skills.
- Other info: Opportunity for professional growth in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
A digital agency in Manchester is seeking a Client Success Manager to oversee Critical and Reactive Support operations. You will lead from the front during client escalations, ensuring service quality and managing senior client relationships.
Ideal candidates bring experience in a B2B agency, strong operational and commercial acumen, and the ability to deliver structured training.
The agency offers a hybrid-working model, with additional perks like annual leave and a workplace nursery scheme.
Client Success Leader - B2B Agency, Hybrid & Growth in Manchester employer: CTI Digital
Contact Detail:
CTI Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Leader - B2B Agency, Hybrid & Growth in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B agency world and let them know you're on the hunt for a Client Success Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle client escalations or deliver structured training. Practising your responses will help you feel more confident and show off your operational and commercial acumen.
✨Tip Number 3
Showcase your success stories! When chatting with potential employers, share specific examples of how you've managed senior client relationships or improved service quality. This will demonstrate your value and experience in a B2B agency setting.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Client Success Leader position. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Client Success Leader - B2B Agency, Hybrid & Growth in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Success Leader role. Highlight your B2B agency experience and any relevant operational achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role, focusing on your ability to manage client relationships and lead during escalations. We love seeing your personality come through!
Showcase Your Training Skills: Since delivering structured training is key for this role, don’t forget to mention any relevant experience you have in this area. Share examples of how you've successfully trained teams or clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CTI Digital
✨Know Your B2B Inside Out
Make sure you brush up on your knowledge of the B2B landscape. Understand the agency's clients and their industries, as well as common challenges they face. This will help you demonstrate your operational and commercial acumen during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed client escalations in the past. Highlight your ability to maintain service quality under pressure, as this is crucial for the Client Success Leader role.
✨Be Ready to Discuss Training Strategies
Since delivering structured training is part of the job, think about your approach to training and development. Be ready to share specific methods you've used to train teams or clients effectively, showcasing your ability to enhance service delivery.
✨Embrace the Hybrid Model
Familiarise yourself with the hybrid-working model and be prepared to discuss how you can thrive in such an environment. Share your thoughts on balancing remote and in-office work, and how you plan to maintain strong client relationships regardless of where you're working from.
